[Resolved]  Vodafone — Simcard de-activated and recycled by Vodafone while in use

Address:

Bangalore, Karnataka

- I was using Vodafone No [protected] since last 4 yrs. Initially, the number was postpaid under Corporate Scheme.

- I got this converted into a pre-paid Number with effect from 15 May 2012. I had submitted all the documents to Mr Arul at Vodafone stores at RT Nagar, Bangalore. He had verified all the documents.

- The number was in regular use. From 09 Jun 2012, I was able to receive call but was not able to make calls. At 1.30 AM on 12 Jul 2012, I got SMS from Vodafone that, I need to submit the documents again. I found that my SIM is deactivated. Around this time I was on on vacation in Delhi. I checked out thru another Delhi postpaid No on Delhi Vodafone customer care about submission of documents. I was intimated that I have to submit the documents in Bangalore only.

- On 04 Aug 2012, I went to Vodafone stores at RT Nagar Bangalore to submit the documents. There I came to know that my Vodafone No is already recycled with effect from 24 Jul 2012. As per the company policy if the number is not in use for 60 days, it will be de-actvated. I my case, deactivation was done within 25 days and number was recycle within 42 days of de-actvation. Both these actions by Vodafone are against its own written policies.

- I do not understand how a company like Vodafone can do this to me. I requested the Manager at RT Nagar office to give this number back to me as all my contacts and important Personal information are linked to this Number. She informed me that they understand, its a mistake made from Vodafone as they acted on recycling of number before the due dates. They will try from Backend to convince the new customer for de-activation and giving me back the No.

- However, I have not received any respose from them. I consider this to be highly unethical.

- I requested Vodafone customer care vide my mail dated 11 Aug 2012 to reconsider my request and re-issue me the same number (Complaint REF:[protected].
- Vodafone Karnataka is not responding positively.