[Resolved]  Vodafone — extra charges on sms pack

Address:South Delhi, Delhi

there was issue with vodafone where I took msg pack of Rs. 59/- and was enjoying their 25k free messages since oct-nov. but in Mar 22nd bill I found there were extra sms charges of Rs. 1766/- out of sms pack as per vodafone they says sms pack activated on 22nd Mar but this service was activated in oct-nov I have all bills with me...I got so many calls from their executive from mar till end of june that they will waive off 1766/- amount but no luck....hence I had to deactivate the no. once someone called and said to me that Vodafone will bear 50% and I had to bear 50% of Rs. 1766/- I was ready for that also. but nobody turned up with solution and last week vodafone disconnected my official phone which is also vodafone. lastly to save my official no. I had to pay Rs. 2000/- pls look into this I would like to attach here with all my bills but failed due to only can b attached as png, jpg or gif but I have all bills in PDF format.

vodafone charged sms amount for march month. we were not aware that Vodafone had disconnected my msg pack...so what is my fault.

mobile no. [protected] (which is deactivated due to excess charges of SMS pack
my mobile no.[protected]

regards
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Aug 13, 2020
Complaint marked as Resolved 
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