[Resolved]  Vodafone Store — Internet usage charges

Address:

Karnataka

I have taken an internet connection from your store which is there at Vodafone Store, No.113, Koramangala indl.Estate, Opp.Raheja Arcade, Koramangala, Bangalore-560095.

During the purchase of the internet, they committed that, the internet plan (399 Rental/Month, Postpaid) whatever I have taken is an unlimited. I have an voice recording of your employee committing that it is an unlimited plan.


Please find the invoice details below.

Invoice No: 2/17210/IWR/[protected]/000229.

Invoice date: 08/10/2011


Please find the device details below.

Device: K3570-Z Data Cards USB Stick K3570 [protected]


Please find their CST, STC and TIN No below.

CST No: 9296458.8 DT: 05/04/2002 Date: 01/01/1950

STC No: AAACH5945GST002 Date: 01/01/1950

TIN No: [protected] Date: 01/01/1950


Please find my connection details below.

User Name: Mr. RAJESH LINGADURAI

Mob No given to me for internet connection: [protected]


Please provide me an explanation why does your sales representative committed that this is an unlimited. Please define what do you mean by unlimited as far as internet usage concerned.

As far I know my usage might not exceed 7 to 8 Gigabytes. Do u mean to say, you are charging Rs.3882 for 8 GB usage. Kindly explain.

I have seen a similar customer complaint on that day I have taken the connection. He was having same problem. Your sales representative committed that, internet usage is unlimited and you charged him Rs.26000 in a month.

In case of failing explanation or unreasonable bill amount will lead to a legal action.

Please contact me in the following mobile number in case if you need any further information.

Mobile number: +[protected]

Awaiting for your explanation.

Regards,
Rajesh Lingadurai