[Resolved]  Vodafone — Tariff Plan & Billings

Address:

Mumbai Suburban, Maharashtra

Dear Sir,

I am Umed Vora, having my mobile no.[protected]. Since last one week of time, I am getting daily base messages and emails from Vodafone regarding my usage. At the time of visiting Vodafone store, i am informed that, due to your excessive usage and change of plan, your billing amount is gone higher and its near to your credit limit.

In fact on 29th June,2012 Mr. Sunil (contact no. [protected]) from Global Direct had visited me to offer new connections and from him, I took two new connections (sim cards) for nos. (1) [protected] and (2) [protected].
Also at the same time, he offered me a new plan to reduce my billing amount on my existing mobile no. [protected]. As he described, in new plan offered by him (specially and exclusively offered by Global Direct only), i will get 30pc per minute local and std tariff , 100 local free SMS, 1GB Internet usage, and unlimited talktime with my other 3 numbers.

On 30th June,2012 , I had received a SMS from Mr. Sunil of Global Direct to forward the same ( TARIFF8Y ) to 111. On the same time I had forwarded this message to 111. But the issue started now is, when i visited Vodafone store, the person from desk has informed to me that your current plan does not include any Internet usage facility package.

The first intimation message from Vodafone regarding my usage received by me was a billing amount of Rs. 7319 on 19th July,2012 and then after i have taken necessary step regarding the issue. My experience at Vodafone store, Prabhadevi, was worst. (Token no. 233 Dtd. 23.07.2012 Time 06:54:33pm) My turn to talk with the desk person was came at 07:10pm, but the person talked to me was in a great hurry (may be, due to 07.10pm time) and he has simply explained that the issue is between you and Global Direct, so he can't help anymore from there.

On 29th July,2012, I have visited Vodafone Store at Malad-West. (Tocken No.36, 04:10:07pm) I talked to Mr. Sangam and Mr. Fakrul, my experience at there was little better than of earlier (at prabhadevi). But they guide me to put my case at the given email id from my personal email id. On my request, they were happy to talk with Mr. Sunil of Global Direct, In which, Mr. Sunil has committed his mistake.

Just now, on today, I have confirmed my talk-plan through my mobile by using *111#. It indicates my talk-plan is Myop per second_new rental-99, local V2V-1.2, local M2M-1.5, local others-1.5, STD M2M-2.5, STD Others-2.5, SMS local-1.00, NAT-1.5, INT-5.0...!!!
You may please check my previous pattern of voice-calls, messaging, Internet usage and STD usage. On that basis also, no way, i can choose that kind of plan.

I am a business person attached with Vodafone from more than 10years using four cards on my name and so many others by my family members and staff members. We are always proudly attached with Vodafone as a family and never faced a kind of issue.

You may please talk to following persons to understand the issue in detail,
1. Mr. Sunil from Global Direct. ( Mob. No. [protected] )
2. Mr. Harsh Doshi from Global Direct ( Mob No. [protected])
3. Mr. XYZ , Vodafone Store , Prabhadevi. ( Token no. 233 / 23.7.12 / 06:54:33pm)
4. Mr. Sangam , Vodafone Store , Malad - West ( Token 36 / 29.7.12 / 04:10:07pm)
5. Mr. Fakrul , Vodafone Store , Malad - West , ( same as above )
6. Mr. Kiran Kadam / Vodafone / from landline no.[protected].

My suggestion to solve the issue (expectation from you) is , simply calculate my all voice-calls , messages and Internet usage as per my old plan , which was in use earlier than current plan.

Expecting prompt and earliest reply from you,

Thanking you,

Yours truly,
sd/-
(umed vora)
[protected]