[Resolved] Vodafone — Vodafone number not start even after submission of documents even after 1 week | |||
Respected sir, I want to state that I have taken vodafone no. 2 months back. I have submitted the related documents for activation of the no. Even got it verified through various calls from vodafone customer care. After 2 months, vodafone messaged me that my no.Will be barred from incoming and outgoing if I dont submit the proof. When I told them that I have already submitted the proofs, they told me that proofs have been lost from their side. So, it was not my mistake. Then, they told me that no need of submitting the proofs, if they need they will call me again. I asked them specifically, whether I need to re-submit my documents, they say that there is no need of it. But, what they have done, is not expected from the mobile provider who cares for their customers. On saturday morning- 10th dec, 2011, I got message from vodafone that both my incoming and outgoing has been barred and to continue my services I shall again submit my proofs within 24 hrs. On that same day, I submitted my proofs again at vodafone store. Then, I called them on monday-12th dec,2011 asking about restart of my number.They replied that it will start by wednesday and my request no. Is [protected]. On wednesday, I called they say that no. Would start by thursday, at 6 pm- 15th dec, 2011. When I called them today, they say that due to mistake from their customer care executives, the request submitted is closed and now new request has to be sent and again 48 hrs will be taken for start of no. When I ask them, to transfer my call to their seniors, they say that they are going to transfer the call and then no. Is put on hold for unlimited time or they disconnect it. I am losing my all contacts because of non- start of my no. This is what vodafone is who says "happy to help". This is what their help is!!!!!!!!! my rs.10 has also been deducted on account of gprs. Though, I attempted to use facebook on vodafone internet on monday morning-5th dec, my rs. 0.20 were deducted at the same moment. I got message regarding it, but I didnt get any message regarding rs.10 deduction, which I came to know only after using *111# service of last 3 deductions.But, due to network problem, internet DID not start. I used it for just 3-4 sec. Even, in my balance came 0 mb used.They dont even bother to inform the customers and deduct balance at their own will, so as customers cant know. I dont check my balance daily to just make certain that have they deduct my balance or not. Now, after waiting for 1 week, I am forced to write here. I want that strict action is taken against them so as in future they dont haraass anybody Was this information helpful? | |||
Dec 7, 2016 Complaint marked as Resolved Verified Support Dec 17, 2011 Vodafone India Customer Care's response Hello Neeti, We sincerely regret the inconvenience caused. Please share your number with us here http://bit.ly/tX5VqH We're keen to resolve the matter at the earliest. Regards, Vodafone Customer Care | |||
 2 Comments | |||
Comments
Hi
My brother - Nelson Paes, has a post pay connection with your [protected]. He wants to cancel this as he leaving the country for good. We had been to your vodaphone store on Saturday 3rd July however after waiting for 30 minute we had to leave however before leaving the store I spoke to the store manager Rajesh. His phone no is: [protected] who told me I could cancel my brother’s a/c by caring a letter of authorization from my brother along with the relevant documents of photo id. I’d been to the store yesterday and waited there for 45 minutes until my turn. The guy at the counter was taking his own time to handle all the customers. I paid the outstanding bill as well as the cancellation charges of RS 840/- but the boy at the counter wanted my photo id as well. I told him I would get this however wouldn’t want to wait all over again in the queue coz I had to travel back home. He told me to get a copy of my photo id and that after speaking with the relevant cancellation team the connection would be closed. I came with the Xerox copy but this boy wanted me to wait my turn which was not acceptable as I had already been in the queue for more than 45 minutes. I spoke to Rajesh over the phone(who was not at the store since 6:45) and told him about my issue. He said he had not seen me at the store and that I was lying when I said I was in the queue for over 45 minutes and that he couldn’t force the boy to do anything. The boy then had the gall of telling me that the number will not get disconnected and it will continue until I waited.
I called your call centre yesterday and spoke with Aazar and he told me not to worry the number [protected]will get disconnected.
From my side I’ve cleared the dues and submitted what was required and I’ll consider this connection as closed. If it isn’t then you may do what you please as my brother is not in the country and I won’t pay any further outstanding. And by the way I have 2 more connection with, I hope you wouldn’t want me to close those too.
I do like the vodaphone network better than the rest so please have this sorted.
Regards
Sophia
My brother - Nelson Paes, has a post pay connection with your [protected]. He wants to cancel this as he leaving the country for good. We had been to your vodaphone store on Saturday 3rd July however after waiting for 30 minute we had to leave however before leaving the store I spoke to the store manager Rajesh. His phone no is: [protected] who told me I could cancel my brother’s a/c by caring a letter of authorization from my brother along with the relevant documents of photo id. I’d been to the store yesterday and waited there for 45 minutes until my turn. The guy at the counter was taking his own time to handle all the customers. I paid the outstanding bill as well as the cancellation charges of RS 840/- but the boy at the counter wanted my photo id as well. I told him I would get this however wouldn’t want to wait all over again in the queue coz I had to travel back home. He told me to get a copy of my photo id and that after speaking with the relevant cancellation team the connection would be closed. I came with the Xerox copy but this boy wanted me to wait my turn which was not acceptable as I had already been in the queue for more than 45 minutes. I spoke to Rajesh over the phone(who was not at the store since 6:45) and told him about my issue. He said he had not seen me at the store and that I was lying when I said I was in the queue for over 45 minutes and that he couldn’t force the boy to do anything. The boy then had the gall of telling me that the number will not get disconnected and it will continue until I waited.
I called your call centre yesterday and spoke with Aazar and he told me not to worry the number [protected]will get disconnected.
From my side I’ve cleared the dues and submitted what was required and I’ll consider this connection as closed. If it isn’t then you may do what you please as my brother is not in the country and I won’t pay any further outstanding. And by the way I have 2 more connection with, I hope you wouldn’t want me to close those too.
I do like the vodaphone network better than the rest so please have this sorted.
Regards
Sophia
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Vodafone — Service closed even after submission of Proofs
Dear sirI am fed up with the vodafone new connection of 1 year validity. I have submitted the proof two times and it is two weeks my connection is not started and they are just telling excuses.
Where i should move tell me as my all money is spent in all moving here and there.
Regards
Soni