Vodafone — top up amount not charge completely and poor customer services
Dear Sir i am holding vodafon prepaid mobile number [protected]. i was on roaming at Sirsa haryana from 12 mar 2012 till 23 mar 2012. I recharged as topup for Rs.200 on 12 Mar 2012 at sirsa, haryana. But i got Rs. 46.81 in my account. I spoke to customer care on the same day but they did not resolved my query and asked me to contact customer care of tamilnadu area but they themself were not able to connect me to tamilnadu area customer care. i wasted Rs 48.81 ( credited amount) towards talking to customer care itself. Ibut my problem was still not resolved and customer care of haryana told me that they will contact me soon on this issue. i was waiting for their call and passed ten days. after that i came back to Arakonam Tamilnadu and again spoke to customer care on 24 mar and asked to resolve my issue. They said that they have record of only last three days. when i forced them to look into my trouble seriously. They also said that vodafone customer service will contact me within next two hours. I am stiil waiting for completion of their two hours. whereas as far as i am concerned 5 days have passed and i have not received any response from vodafon side. I dont know how they calculate tie and how they treat their customer. When customer has putup complaint to any of their office ( whether in Haryana or tamailnadu), it should be their duty to resolve it and just not to throw ball to each others court.
Pls look into it, because my problem it still unresolved
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