Vodafone — unauthorized deduction of money

VODAFONE LTD. — Unauthorized deduction of money

Dear Sir/Madam,

I am a vodafone customer. Yesterday I receive three messages from Vodafone that your caller tunes is activated now & they deduct the charges against this also. We called customercare & enquire about this ,as we have not requested this type of services. They told me to contact after 2 hours coz they hv not any update by that time. at 10.00Pm, after two hours, I again called them. they told me that they called me for caller tune & i select this from there. But actually, the fact is that we d'nt receive any call from their end. Now they are telling that you have call at 6.30. But i d'nt receive any call at that time. I ask them to check again but they refuse & said that now nothing can be done.
Now the fact is that
1) they are telling a lie that they called us for this activation.....
2) They are refusing to return my money.
3) when i request them to sernd all these details in written by main or by courier, they refused their also.
4) No senior authority was there to take the call further. They told me that i called them late that's y no senior person is there.
THEY ARE REFUSING AT EACH STAGE. They are not replying properly.

IT WAS THE WORST SERVICE FOE ME NOW........

You are requted to take my complaint & take action against this.

Alpana.