[Resolved] Vodafone — unfair balance deduction | |||||
Hello....vodafone company has deducted 72rs from my balance giving the reason that I had sent mms on 5-6-13.But sent text sms to 24 recipients as"good morning"...but balance was deducted...so i went to Vodafone store.There i showed the delivery messages as proof that i had sent sms and not mms,so they took complaint...but now they are saying that amount will be not refunded......i need my legal amount... Was this information helpful? | |||||
Dec 3, 2016 Complaint marked as Resolved Verified Support Apr 23, 2012 Vodafone India Customer Care's response Hello Ravindra, Thanks for speaking with us. We would like to inform you that the charges towards GPRS usage are valid as you used the service before receiving the free data. However, we have credited an amount to your account as a gesture of goodwill. Regards, Vodafone Customer Care Verified Support Jun 08, 2012 Vodafone India Customer Care's response Hello Dipanjan, Kindly share a convenient time for us to get in touch with you and address the matter. Regards, Vodafone Customer Care Verified Support Aug 13, 2012 Vodafone India Customer Care's response Hello Swapnil, Please provide your contact number here http://bit.ly/O1Ct8M so that we can address your concern as soon as possible. Regards, Vodafone Customer Care. Verified Support Nov 03, 2012 Vodafone India Customer Care's response Hello Niravhjadav, Please note that you have used the internet services before the activation of the GPRS pack. Thus, the charges are valid. We regret to inform that we will not be able to process any reversal. Regards, Vodafone Customer Care, Karnataka. Verified Support Jul 27, 2013 Vodafone India Customer Care's response Hello Dheeraj, Kindly share your contact number with us at http://bit.ly/1bYjuMW so that we can assist you further. Regards, Vodafone Customer Care. | |||||
 22 Comments | |||||
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Today on 19 Jan 2018. From my Vodafone no [protected] Vodafone deducted rs45 from my balance without doing anything in my phone and msg came thanks for subscribing wellness service at the rate of rs45 but I didn't subscribe both idea and Vodafone are doing it regularly with their customers they activate any service and deduct amount for their own I m fed up with this I will port out my no soon from vodafone.t hey have to take consent from customer by sending msg yes or no.but they directly deduct money.
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My name is Albina and from my account rd 3 has been deducted for WWE zone pack which I did not request, although it's just a matter of rs 3 but a company like Vodafone resorting to such petty ideas is not appreciable.. Before this I have observed many times that of there is balance in your account which isn't used for a period of time Vodafone automatically activates such useless plans nd charges the customer for such plans
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