Vodafone — Unresolved Customer Service Issue

Address:

Mumbai City, Maharashtra

I am a Vodafone user, my number is [protected]. There has been a surprising deduction in my balance yesterday. I called Vodafone customer services on 13th Jan, 8pm and I was told that the systems are updating and I need to call back after 4 hrs. I give them a call this morning and now the advisor I spoke who mentioned his name is Vithal Ban. He has been rude, unhelpful, not ready to resolve the issue and kept me on hold for long. After repeatedly asking for a manager he never got me a manager. These guys are just not doing their job, Vodafone charges you 50paise per 3 minutes to speak with customer services. Customer puts you on hold for ages with no resolution. The advisor has acted smart, puts me on hold, comes back on the call using mute, checks on me if I disconnected the call being fed up to be on hold and then again puts the call on hold. I am still on the call while I am drafting this complaint. There is no manager coming on the line. Its been 40 minutes on the call and now the advisor has come back on the call, he is now able to check my information which he was not able to do since last 40 minutes and asked me to call back after 2 hours. I am still on the call, asked for a manager and he has put me on hold.

The advisor says that there has been a 61rs balance deduction for internet after I activated a 3G plan by recharging for 251rs. The deduction is on the account after I receiving a text from Vodafone that the data plan is active now. The advisor gives me a reason that after receiving the message it takes 4 hours for using the package without being charged. There is no telephone etiquettes, no empathy phrases, no soft skills. The customer is being treated as a number and now a human being. Its really embarrassing to be treated this way by your network provider. I am still on the call and its been 52 minutes, Vithal said he is transferring the call to the manager and has put me on hold again. I am being charged for this call without any resolution. I am sure all calls are being recorded and this call should be heard. I don't know whether it makes a difference to post a complaint on this site. Please guide me how can i resolve this kind of behavior and exploitation by the network provider. At the end of the day, we have already been charged incorrectly and when we call and then pay more to speak with customer services with no resolution.

Its heights now, the ADVISOR - VITHAL HAS DISCONNECTED THE CALL. Please please please guide me on how to complain and get a resolution for this behavior.