[Resolved] Vodafone — Unused bill amount

[Resolved] Vodafone — Unused bill amount

G gyanaj from Bengaluru, Karnataka

Hi, I was charge for using Vodafone internet ,GPRS and Game download (Rs 3121) which i never used from my mobile.Even In my handset, it will never open any web site and show the message" web page couldn't found". On this matter when i asked several time to customer care they told that the Internet and GPRS service activated on my Vodafone numbers bydefault and onwards they are charging money for that. When i did the complain, the internet service is deactivated on effective from 16-Jul-2013. I have been receiving numerous call regarding the payment. I have been explaining this matter number of times to the cutomer executive and your billing department people but no use. Please issue to concern authorities for action. Vodafone number:-[protected] Thanks Gyana Was this information helpful? No (0) Yes (0)
Dec 24, 2016 Complaint marked as Resolved Verified Support Sep 05, 2013 Vodafone India Customer Care's response Hello Gyanaj, We called on your number but were not able to reach you. Kindly share an alternate contact number here http://bit.ly/173XGtt for us to get in touch with you. Regards, Vodafone Customer Care. Verified Support Sep 06, 2013 Vodafone India Customer Care's response Hello Gyanaj, We confirm, you were charged towards downloads and vodafone mobile connect. As promised, a credit of Rs.954/- will be processed towards your account for the same. Thanks for your time on the call. Regards, Vodafone Customer Care.
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