[Resolved] Vodafone — unwanted caller tune and deduct rupees from balance | |||
I AM NAVNITLAL A. SHAH, [protected] I HAVE A MBILE NO. [protected] SINCE 2003, WHEN I WAS WORKING AS GOVT ITI PRINCIPAL CLASS-1, AT GANDHIDHAM KUTCH GUJ. , I HAD SUBSRIBED FOR LIFETIME INCOMMING FREE PAYING BY RS.999/-, (1) VODAFONE ON 24/09/2012 AT 7=11 PM HAD CALLER TUNE HAS STARTED WITHOUT MY BEING AGREED OR EVEN REQUESTED WITH SMS READ AS UNDER ''' LATEST GUJARATI LOVE SHUFFLEHAS BEEN SET AS YOUR CALLER TUNE FOR ALL AT RS.99/ 30 DAYS THE SHUFFLE SERVICE GET RENEWED ON 24/10/2012. ( 2 ) ON THE SAME DAY 24/09/12 I HAD RECIEVED SMS FROM VODAFONE AS UNDER,, AT 7=07 PM HELLO CALLER TUNEIS NOW ACTIVE ON YOUR NUMBER AS REQUESTED SERVICE IS VALIDE TILL 24/10/2012 AND 30 DAYS RENTAL OF 30 HAS BEEN DEDUCTED, IT WAS DONE WITHOUT MY REQUEST AND ALSO AFTER 4 MINUTES THEY HAD DEDUCTED RS90 MORE I.E. ON 24/09/2012 AT 7-11 PM , IDIDNOT WANT ANY CALLER TUNE SO I SEND SMS TO DEACTIVATE , IT WAS DEACTIVATED ON 24/09/2012, AT 7-28 PM , I HAD CONTECT '' VODAFONE '' ON 198 TO REMIT THE AMOUNT BUT THEY HAD REFUSED , I HAD REQUEST TO GINVE ME TRAI ADDRESS THEY REFUSED, SO, I WAS MENTALY DISTURBED BECAUSE OF CUTTING RS 120 FROM MY BALANCE AND VODAFONE IS NO CO-OPERATIVE FOR ANY COMPLAIN, Was this information helpful? | |||
Dec 18, 2016 Complaint marked as Resolved Verified Support Oct 18, 2012 Vodafone India Customer Care's response Hello Navnitlal, Thanks for your time on the call. Trust we were able to resolve your concern. Regards, Vodafone Customer Care, Gujarat | |||
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I AM NAVNITLAL A. SHAH, [protected]
I HAVE A MBILE NO. [protected] SINCE 2003, WHEN I WAS WORKING AS GOVT ITI PRINCIPAL CLASS-1, AT GANDHIDHAM KUTCH GUJ., I HAD SUBSRIBED FOR LIFETIME INCOMMING FREE PAYING BY RS.999/-, (1) VODAFONE ON 24/09/2012 AT 7=11 PM HAD CALLER TUNE HAS STARTED WITHOUT MY BEING AGREED OR EVEN REQUESTED WITH SMS READ AS UNDER ''' LATEST GUJARATI LOVE SHUFFLEHAS BEEN SET AS YOUR CALLER TUNE FOR ALL AT RS.99/ 30 DAYS THE SHUFFLE SERVICE GET RENEWED ON 24/10/2012. ( 2 ) ON THE SAME DAY 24/09/12 I HAD RECIEVED SMS FROM VODAFONE AS UNDER, , AT 7=07 PM HELLO CALLER TUNEIS NOW ACTIVE ON YOUR NUMBER AS REQUESTED SERVICE IS VALIDE TILL 24/10/2012 AND 30 DAYS RENTAL OF 30 HAS BEEN DEDUCTED, IT WAS DONE WITHOUT MY REQUEST AND ALSO AFTER 4 MINUTES THEY HAD DEDUCTED RS90 MORE I.E. ON 24/09/2012 AT 7-11 PM, IDIDNOT WANT ANY CALLER TUNE SO I SEND SMS TO DEACTIVATE, IT WAS DEACTIVATED ON 24/09/2012, AT 7-28 PM, I HAD CONTECT '' VODAFONE '' ON 198 TO REMIT THE AMOUNT BUT THEY HAD REFUSED, I HAD REQUEST TO GINVE ME TRAI ADDRESS THEY REFUSED, SO, I WAS MENTALY DISTURBED BECAUSE OF CUTTING RS 120 FROM MY BALANCE AND VODAFONE IS NO CO-OPERATIVE FOR ANY COMPLAIN