[Resolved]  Vodafone — unwanted charges levied for roaming and internet

Address:

Mumbai City, Maharashtra

his is to inform you that i had taken two Vodafone Postpaid numbers [protected] & [protected] from Vodafone Gallery -Mulund. I was attended by Customer Supervisor Miss Ayesha who guided me to take the above two connections with the following facilities:
One plan was 399 double offer and the another one was 149 for which i paid Rs.199.
Since my wife was going to travel to Goa, I had inquired about the roaming charges for which she promised as null (no roaming charges).
The 399 Double offer had 3 GB internet free for 3 months, 800 mins local free, rest calls ([protected]@ 50 ps & Local @ 30 ps ) .
I had also opted for E-bill to cut down the cost of Itemized billing.

I had visited the gallery twice to confirm the services since i had to leave the country by 2 nd December. Instead of her confirmation of all the above services ,today when my wife called the Customer care helpline numbers from Goa, she has been informed there are roaming charges, data package charges and both incoming & outgoing calls are charged @ Rs. 1 . The Supervisor on call ignored to waive the roaming charges.

Since both o[censored]s are out of station, and since none of the facilities promised by the executive are been offered I would request immediate disconnection of both the service and full reimbursement of the Sim Card Charges i.e.. Rs.199 .

Please be noted that no bill will be paid by me for all the unwanted charges & do notify me regarding the date of disconnection of my services.