[Resolved] Vodafone — Unwanted deduction of money | |||
I,Surya is a prepaid customer of vodafone([protected]).They deducted rs 50 from my account on basis of activation of vodafone TV channel service which i never opted for..,This they have done without my consent.inspite of calling to there customer care, they replied I applied for it. and when I asked for the prove..Is there any message I must have sent for activation ,please send to my mobile but they told the time I activated the service that was 10.51 am ,but for your kind information I received a msg related to activation and balance deduction message at 10.51 . If I want to activate that service then I must have send message or made a call ,but checked my logs no info was present .I have not applied for any services,request you credit rs 50 to my account or i will be taking action against you. Was this information helpful? | |||
Dec 14, 2016 Complaint marked as Resolved Verified Support Nov 14, 2012 Vodafone India Customer Care's response Hello Surya, Please note that the service was activated on your number as per the request received via WAP. We confirm that Rs.50/- has been reversed towards the deduction and Vodafone TV service has been deactivated. Regards, Vodafone Customer Care. | |||
 3 Comments | |||
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Vodafone — unwanted deduction of money from account
sir from the last few days the company is deducting my balance for various services for which i have not subscribed. and on calling to the customer care they are not giving any valid reason and proper reason for that. they have yet not returned my balance. n even now also i am getting messages from the company that please recharge your account as soon as possible as some other service will be activated.i am facing many problems due to this.
pls look forward to this as i am not the only customer who is facing this problem. many of my known people are also facing the problem.
kindly look into the matter and do the concerned deed for the same. thanking you and hope to see the response as soon as possible.