[Resolved] Vodafone — vodafone automatically activated Value added services and refuse to refund money.

k.abhay84

from Nashik, Maharashtra

Address:

Maharashtra

My mobile no is [protected]. Before 5 day i got message from vodafone that two services are activated on my phone. I didn't make any request to activate this service on my phone. So its very bad practice to activate any paid services without user knowledge.
I got a response from Vodafone customer care that charges is not reversal. I have asked for the valid reason but they are not able to give proper response. These type of things happen frequently. Vodafone have Worse Customer Service.

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Dec 8, 2016

Complaint marked as Resolved

Verified Support

May 15, 2013

Vodafone India Customer Care's response Hello Abhay,

We appreciate your time on the call with our executive. We trust that we were able to assist you.

Regards,
Vodafone Customer Care.

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Comments

fcminu26

from Allahabad, Uttar Pradesh

Vodafone — automatically give value added service

sir,

so many times complain for the auto activation. first they charge me for gprs rental but my conection is prepaid. 199/- charge for it when i complained for that after some time they refund my money. after some time they activate sms pack. recently they activate caller tune and charge for it. i talk to customer care but their reply is so negative and compell me to go to the vodaphone store. i don't no why the company have them. and the reply of the customer care is so irresponsible they directly blem on customer and told like that you select that service like that. and they told me no the charge at once deduct not be back.
my no is [protected] and my name is rajiv kumar. i also have a connection post paid from same company with vodaphone mobile connect with usb drive unlimited plan 999/-pm. for that my no is [protected]. i faced a lot of problem that service also. some time they activate unlimited plan for call and some time miss call alerts service like that.

swati walia

from Delhi, Delhi

Vodafone — automatic subscription

Sir,

I am a active user of vodafone since 4-5 years. My name is Swati Walia and vodafone no. is [protected]. On 15th April at around 10 am I got a message that some StarTalk service has been activated on your no. and Rs. 15 have been charged for this. I never subscribed for this. How can they activate it without my permission. It had happened with my other vodafone no. also. in the past. When I called the customer care people they said that the service can only be deactivated but about the refund thing they said that if its the fault of the company then they would refund back within 24 hours. But till now no refund has been done.

And today also I got a message that tomorrow again Rs. 15 would be deactivated!!!!

I WANT MY DEDUCTED BALANCE TO BE REFUNDED ASAP.

Thanks
Swati Walia

harinder8872

from Delhi, Delhi

Vodafone — Regarding automatically activated services

Sir/Ma'am,
we are the user of vodafone cellular India from patiala punjab. last few days we facing many problems regarding automatically activated services for eg Caller tone vodafone competition services & MCI on our mobile no's [protected] & [protected]. we also mailed to vodafonecare.[protected]@vodafone.com & Nodal.[protected]@vodafone.com and request to deactivate these services on our numbers. I myself deactivate the services of caller tune and vodafone competition on my mobile [protected]. and request to return my balance(9+5=14rs) in my account but they said we would like to inform you that reversal for the same could not be processed. another no [protected] is also facing this caller tone service & vodafone deduct 45rs in account.

So it is huge request to please see this matter on priority and gave our balance in my accounts from vodafone & in future this type of harassment will not given us.

Thanks & regards
Harinderjit Singh
[protected], [protected]
Patiala