[Resolved] Vodafone — Vodafone Dealer Cheated | |||
Hi, I have bought a Vodafone SIM card from Bangalore on 16/Mar/2013, and the Vodafone dealer told me that I have to pay Rs 50 for the SIMCARD. I checked the prepaid pack and noticed that the cost of the SIM is Rs 10, asked about this to the Vodafone Dealer. He says that i will get 35 Rs for 20 Rs talktime. I called up customer care and found that Rs 20 talk time offered by Vodafone and not by the dealer. So the dealer is the trying to cheat the customers by giving false information. And also the Vodafone dealer promised me that the SIM will be activated by Monday evening (18/Mar/2013), now its almost 3 days over and the card has NOT been activated, called Customer Care multiple times and there were not able to give a proper answer as to why the SIM has not yet been activated!. Not sure why the trusted Vodafone Dealer cheats their customers with false promises and Vodafone customer care not even able to answer as to why the SIM card has not been activated yet OR they were not able to tell when will be the card be activated!. Its a competitive world, and vodafone does not want to be genuine to the customer who trusts their services. Totally dis-appointed and am gonna look for some other service provider who can provide a better service. Just writing this on a good will that people like me should not get cheated by the Vodafone Dealer. Thanks, Kumar Was this information helpful? | |||
Dec 4, 2016 Complaint marked as Resolved Verified Support Mar 21, 2013 Vodafone India Customer Care's response Hello Sir/Madam (jk2732), Please provide your current contact number and concern at http://bit.ly/1494VlN so that we can address your concern as soon as possible. Regards, Vodafone Customer Care. Verified Support Mar 22, 2013 Vodafone India Customer Care's response Hello Kumar, Apologies. We have forwarded your feedback to our concern department and we assure you that such incident will not be repeated. Regards, Vodafone Customer Care. | |||
 8 Comments | |||
Comments
Vodafone Prepaid - Chennai — False Information: Loss of Money
Hi,I have been using Vodafone/Hutch prepaid for almost 2.5 yrs. I was in the monthly plan, on 19th-Feb-2010 i was automatically migrated to Lifetime Validity and without my information.
When i checked with customer care, i was informed that since validity was getting over they migrated me. But it was done without my consent. Now i have to pay more for my local calls.
When asked that i need to migrate back to my monthly plan, one of the customer care person suggested me to do a validity reacharge and it would automatically revert. When i did a recharge, i was not reverted and now the customer care person say that such remigration is not possible.
If this is not possible Vodafone should have informed me upfront. They should not have asked me to do a validity recharge for which the talktime is very less.
This is the worst service i hav experienced.
I have a similar problem too..i changed to lifetime thinking it was a top up and it got migrated to lifetime.when i spoke to customer care, he said its not possible to migrate to any other scheme.Now, i have to change my number to any other provider or my number cos this is not comfortable for me.
ii don't blew Vodafone service
Hi Vodafone Custimer Care,
But lost money (trust) is already lost, cannot be taken back. Now i lost all the value that i had on Vodafone with this issue. Bad thing is that Vodafone Customer Support team did NOT take any action on this, not even bother to give his customer a call, sad one. I am one of the customer of Vodafone from the "Hutch" days, i have been with Vodafone since 2003 (almost 10 years). Vodafone - your trusted/reputed dealer spoiled everything in no time and now you are going to loose one of your valued customer who supported/trusted you for a decade.
Good Bye! Hope it will not be repeated to any of your trusted customers any more, so that your valued customers will not be cheated by so called Vodafone Dealers
Thanks,
Kumar
But lost money (trust) is already lost, cannot be taken back. Now i lost all the value that i had on Vodafone with this issue. Bad thing is that Vodafone Customer Support team did NOT take any action on this, not even bother to give his customer a call, sad one. I am one of the customer of Vodafone from the "Hutch" days, i have been with Vodafone since 2003 (almost 10 years). Vodafone - your trusted/reputed dealer spoiled everything in no time and now you are going to loose one of your valued customer who supported/trusted you for a decade.
Good Bye! Hope it will not be repeated to any of your trusted customers any more, so that your valued customers will not be cheated by so called Vodafone Dealers
Thanks,
Kumar
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