[Resolved]  Vodafone — vodafone Dongle 3G lowest speed and signal

Address:

New Delhi, Delhi

I (Dr. U.S. Teotia) am a valuable customer of Vodafone and using 3 postpaid connections and one data card (Dongle 3G). I have no problem with my mobile phones but I am facing problem with Vodafone dongle 3G. I have not getting signal and proper speed of internet with Vodafone dongle 3G at my house. • I have purchased 850 per month plan of Dongle 3G and deposited Rs. 2550/- as 3 month advance in one go. Mr. Sagar ([protected]) from vodafone made conversation with me regarding 3G speed ranging from 1 mbps to 21 mbps. He assured me for a speed of 8-10 mbps on an average. • In this regards, I made an request at phone no. [protected] on 1st September, 2013. Mr. Sanjay told me to arrange a call back to me which never happened. • Again I called at the same number on 10th September, 2013 and Mr. Sunil told me to arrange a call back to me which never happened. • Again I called at the same number on 12th September, 2013 and Mr. Satpal told me to arrange a call back which never happened. • Again I called at the same number and Mr. Parvez told me that this problem will take a month to solve. • Then I called at Mobile No. [protected] to contact Mr. Sagar but I experienced a very bitter response from this no. The phone was picked up only first time in the day then it was cut frequently and I could not have a talk with Mr. Sagar from I took this dongle. • My first request is to solve my problem at the earliest so that I could get the value for the money. • For the period during which you could not correct the problem, you should not charge from me. I am a very faithful customer to Vodafone, I hope you will not let my faith go. Regards, Dr. U.S. Teotia