[Resolved]  Vodafone — Vodafone - Fake Sim Card even when provided by their tollfree number [protected]

Address:

Gautam Buddha Nagar, Uttar Pradesh

On April 7th 2012, I applied for Vodafone number [protected] by dialing the toll-free number [protected] and they gave me the Vodafone Value Plan of Rs 149/-. A representative came and he took Rs. 250/- as security deposit from me. He also took my signature on a document where it was written Rs. 250/- as a security deposit. However, there was no receipt given by him and I thought that there was no need of such thing as Vodafone Value Plans themselves state on the site that which plan has a security deposit of a particular amount. The representative before coming had called me.

However, even after a week, the sim card provided by the representative always showed 'registration failed'. I asked the Vodafone customer care via e-mail and they said that my number has been activated since April 12th and I should be able to make calls. When I said that I cannot and therefore plz cancel the connection and refund my security deposit, they said that I did not pay any security deposit. Also, they refused to give details of that conman representative saying that there is no such procedure of disclosing their names. I warned them not to send any Vodafone bill as I am terminating my connection.

Then a girl from their customer care center called me and asked me for my sim number. I told her that I provided it the e-mail which I gave but still for these nerds I recited it again. She then informed me that the sim card number is provided by error and is defective. She then said that she would provide me with another sim card but I scolded her saying that she is nobody to decide on my behalf.

Even though I warned them not to send the Vodafone bill and through e-mail I had applied for disconnection, these nerds yet sent me the bill which had only rent of Rs. 149 + taxes and no call charges.
The number of that conman executive would be known to me when my MTNL bill would come as who called me on 7th April, 2012. But meanwhile is there anyway by which Vodafone could refund my Rs. 250/- and other damages like harassment etc.

ALSO, IS THERE ANYWAY BY WHICH THEY CAN SHOW THAT DOCUMENT WHERE I SIGNED AND IT WAS WRITTEN THERE AS RS. 250/- AS SECURITY DEPOSIT?