[Resolved]  Vodafone — Vodafone – invalid bill amount in my vodafone number-[protected]

Address:

Chennai, Tamil Nadu

Hi,
I want to raise complaint againt vodafone.
I have been speaking to vodafone to resolve the issue for the past 3 month.
But there has been no resolution.

I have been using vodafone no ie [protected] for over 2 years, its a postpaid number.
Never ever had my monthly bill crossed rs. 1000/- and from past few months not even rs.500/-
I was charged rs:2600 for the month of june, 2012
Of which rs 2000 was for the internet charges which i never used. (They say within 2 day i used internet for rs 2000 internet. I don’t know how they are charging without informing customer about tarrif before use. All of sudden they gave me bill of rs 2600/-

Having complained and personally visiting the vodafone store like a million times. My issue still stands unresolved.. Have literally been tortured to no extent by the incessant calling from vodafone.

And every month they pass on my case to a different individual, and have to explain him the whole story again.
Having even approached the relationship managers and have written him 3-4 times, but there has been no response.

Now they have sent me legal notice which says me to pay rs 2927 on or before 11th of september 2012. I am ready to pay only the call charges which i used and am liable for.

In fact, when i came to know that the bill has cross my crdeit limit in the month of june, i gave a call to vodafone care to deactivate it.. It took them 2 weeks to deactivate it and now the bill came to rs 2927/-.

Have never seen such a terrible customer service from any organization.
It has been pathetic to say the least. I hope the managers following this thread make note.
Now using vodafone no is a nightmare for me.

Best regards,
Mitesh chandra