[Resolved]  Vodafone — Vodafone Live! active without informing customer

Address:

Bangalore, Karnataka

I am a Vodafone postpaid customer, Bangalore. I was shocked when I got huge amount of bill Rs.1500. When I called and asked custmer care, everybody told that is because of my too much local calls. I spoke to 3 customer care executives and all three said same. But later, by itemized bill I came to know that it was because of Vodafone Live!!

I am charged 659 rupees extra due to Vodafone Live!. I never told anybody to activate it in my mobile. If you say it is basic service in mobile, why customer care executives or vodafone care executives are not informing about this service?

This is very wrong and I am unhappy with those who says "Happy to help you". Without my knowledge this was active. Even when I asked vodafone care they did not tell me about Vodafone Live.
I do not want to pay for Vodafone Live! service which was active without my knowledge.