[Resolved] Vodafone — Vodafone not allowing to change rental plan and giving misinformation | |||
Number: [protected] Purchased on : 25/04/2012 I have asked vodafone to channge my current rental plan from 249 to another plan. however vodafone is providing incorrect and un useful mail which do not address my issue. i have constant maield them to provide correct information but they provide the same reply without even reading my email. i am unable to change my plan which is causing substantial loss to me of the tune of 10000 per month and mental harassment They have also activated 3G service which i have never asked. i only asked for 2G GPRS pack @98 per month. they are now charging me for their mistake. I am attaching the email communication for both issues. Please intervene. Was this information helpful? | |||
Dec 5, 2016 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Vodafone Chennai — Unauthorised marketing message playing for EVERY CALL
Guess what?Someone tried calling me today and were welcomed with a tamil message inviting that person to copy my caller tune. Only after this message was the call connected to me and this is happening for EVERY SINGLE CALL. When I called customer service, I was informed that it was done with the intention of creating AWARENESS.
Of course, they're succeeding in creating awareness - Awareness that they're up to slimy, shady and downright cheap tactics to garner additional revenue.
Well, I'm just waiting for number portability to become active in India and I will hopefully be the first and certainly not the last to switch from Vodafone.
Vodafone Chennai — puk code number for 9176085803
as i have entered a wrong codes to switch on my mobile ,the sim blocked . so i need puk code for my number as given here[protected].thanking u!!!!!
Vodafone — Not allowing to contact Customer Care
I want to launch an official compliant against my telecom service provider - Vodafone, for not allowing me to interact with the customer care department for the last 20 days.This is regarding my mobile service provided by Vodafone. About 20 days ago I wanted to speak with the customer care department but when i dialed the toll free number the IVR did not allow me to speak with them. After trying several times, I had to call the customer care department from a different phone, which was a paid call for me. It was on this call that i was assured that the service will be retained in 30 minutes. However when i tried calling them today and the same problem, the IVR will not let me talk to the customer care - when i select that option it says, invalid entry and returns to IVR.
I see this as a serious violation of my consumer rights as it is a basic right of a consumer to be able to talk to the service provider regarding the service which is usually pathetic.
Please advice how can take this matter against Vodafone, whose service has usually been pathetic in my last six months o[censored]sing the service.
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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For last 15 days I had been trying to contactAqua Guard for the etension of my service contract but till today no body has come. Service is also overdue.
Please also confirm the Jaipur office telephone numbers
thanks
Surendra Jain