[Resolved] Vodafone — vodafone services | |||
Dear Sir, It does not that my earlier message of complaint has gone through. To repeat in short I like to say that just 2 days ago I refilled my with Rs.100/- and had a deduction of Rs.22/- leaving a balance of Rs.78/- without using the mobile. Been receiving unwanted and unwarranted calls from the call centres and sms messages from the vodafone services which are not activated by me at all. A chrged battery runs down all to quickly with these regular services. Would you kindly look into this matter and allow the customer to enjoy the services to his discreet and not harassed with fleeced deductions o[censored]nwanted and unwarranted services. If your actions are swift in helping get rid of this menace,I will be grateful to be a help to you. Thanking you, Vodafone Customer, P. de Souza Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support Jan 31, 2013 Vodafone India Customer Care's response Hello Mr.De Souza, Please share your contact number with us at http://bit.ly/YkbXhP so that we can address your concern better. Regards, Vodafone Customer Care. | |||
 4 Comments | |||
Comments
Hi,
I am using the vodafone number [protected] since last 3 yers. The time when i wanted to convert my number from post paid to pre paid, the people (both the customercare executives and people from vodafone stores of lajpat nagar and south extension) maid me cried. I have submitted my request from 25th of July 2010 and today is 3rd Aug 2010 and after submitting every documents and clearing the outstanding amount the number has not been activated. They used to change their statements and its been 30times i used to call them and got different answers each time from each of the customer care executives. Many a times they put my call on hold and disconnected the calls. I have missed many important calls and also the things i have ordered throug courior. Its just a mental torture and harrasment.
I am using the vodafone number [protected] since last 3 yers. The time when i wanted to convert my number from post paid to pre paid, the people (both the customercare executives and people from vodafone stores of lajpat nagar and south extension) maid me cried. I have submitted my request from 25th of July 2010 and today is 3rd Aug 2010 and after submitting every documents and clearing the outstanding amount the number has not been activated. They used to change their statements and its been 30times i used to call them and got different answers each time from each of the customer care executives. Many a times they put my call on hold and disconnected the calls. I have missed many important calls and also the things i have ordered throug courior. Its just a mental torture and harrasment.
Happy with the Vodafone Services
I am really very irritated and unsatisfied with the service and customer care of vodafone.Here i am explaining you my problem i called to vodafone care on 4 th of march regarding 3G data plan and your executive told me that it can be activate on my next billing cycle which is on 24 of March i said ok but tht girl didn't informed me that she is going to deactivate my 2G service and suddenly on 18 of march my services got deactivated.
This is the customer care fault she didn't informed me complete.Now my bill amount is around INR 7000..
i already visited Vodafone store which is located in Punjabi Bagh so many of times but they do nothing and says under process our backend team will listen the call and then decide but when????
It is not the question of whether I can pay the bill or not, it is the matter of ethics and how you handle your customers.
I feel cheated and mis communicated.
Please help
Looking forward to a resolution.
This is the customer care fault she didn't informed me complete.Now my bill amount is around INR 7000..
i already visited Vodafone store which is located in Punjabi Bagh so many of times but they do nothing and says under process our backend team will listen the call and then decide but when????
It is not the question of whether I can pay the bill or not, it is the matter of ethics and how you handle your customers.
I feel cheated and mis communicated.
Please help
Looking forward to a resolution.
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Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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as Hi I m Riya.I tried calling u,but u r busy.to chat with me dial[protected] or[protected] or[protected] or[protected].Waiting for ur [protected]@Rs2/min.
is this type service provide by any company?