The harassment that Vodafone has put me though is unthinkable. I had placed an order for a Giordano watch from Vodafone M-shop on 6th of January 2011, a confirmation call came to me on 8th confirming that I would be recieving the same within 2-3 weeks. However, I dont see any sign of the delivery till date. My complaint no. is [protected]. I had placed the complaint on 27th of January(for which I had to wait for exactly 7mins 40 seconds for my phone to get answered) to which I was said that i would be contacted by the concerned dept. by 29th of Jan. He told me that I would be sent an update on my e-mail address..niether anybody called me and nor did i recieve an update on my e-mail. When I called back again on 30th of Jan 2011 to place the complaint again I was again told the concerned dept will contact me. Then I recieved a message from them that they are unable to reach me and that I should call to get an update. When I did I am told that I need to place a complaint at the Gordano site personally and that they cant do anything.
This is hieghts of ill management. If there was any problem between vodafone and Giordano as a co. then it is completely their look out. I paid through Vodafone M-shop in my opinion the offer stated on the booklet is exclusively being offered to Vodafone customers. I didnt go to Giordano to purchase the watch they are offering then why should I be running around solving their channel conflict.
I need my money back according to me I paid money to Vodafone and Vodafone is liable to pay it back. Vodafone entered into a contract with Giordano for the offer and not me and any such contract was not available for my review. It is nowhere written on the booklet they hav provided, that in case of non-delivery Vodafone is not responsible. Hence as a customer I want my money refunded back immediately.
I request the govt to throw these foreign players out of the country, they arent serving the citizens well
Not only do they ate up govt's revenue they are also eating up the consumer's hard earned money. Was this information helpful? | 
Post your Comment