[Resolved]  Vodafone — connection suspended

Address:

West Bengal

I myself Vikas Anand, working as Systems Manager at Tollygunge Club Ltd. and using the vodafone connection for last more than 10 years and submitted all documents as per regulatory guidelines. I just changed over the plan from Prepaid to Postpaid due to forced communication telling the bogus benefits tarriff plan. Anyways I convinced and chosen the plan and billed more than limit and committed. Than I approached the vodafone company to change the plan and found that I can not change the plan before 6 months. Hence I continued for more than 6 months due to business of my work. I approached again Vodafone store after mailing stating to change the plan. I received the call and been guided to procedure to be followed for changing over the plan. Accordingly I proceeded carrying the xerox and original documents on 25 April 2011 at Vodafone store situated at tollygunge Phari, Kolkata. They issued new prepaid sim card after receiving the required documents.I felt embarrassed when I found that my phone cal facility is suspended on friday dated on 29.04.2011. when I approached one of the vodofone service provider to get resolve the problem to continue the call facility then I found that SIM is suspended due to non availibility of statutory document.

It is appreciated to maintain the guidelines given by TRAI government authority but please avoid the unnecessary harassment of genuine customer. It is challengeable that how can operator disconnect the connection after issuing the SIM...? Means it is malpractice is being followed while issuing the the SIM..In other word, when company issued the SIM then they have not received the statutory compliance documents and issued the SIM. If they have issued the SIM after satisfactory received the document then how line can be disconnected.....? It is clear harassment to force the customer to postpaid by which they can exploit the customer by changing unnecessary charges which is difficult to justified. Moreover I found that when I am calling the number it is giving the message to contact customer care whereas it is not activated. This is unnecessary added to the message when it is not working.

I am working as IT head at Tollygunge Club Ltd when my job is to serve my company by providing the IT services making 100% uptime 24 hours 365 days and my service is effected due to forced activity just after changing over the plan from Postpaid to Prepaid for extra billing.

It is quite embarrassing to face unnecessary problem due to negligence of the vodafone's staff who are performing the unauthorized activity which may be part of company's guidelines to harass the customers to force to adopt the POSt paid plan.

I appeal to government official, to look into the matter and requesting to stop malpractice by these mobile operators to control operation and applying the rules and to be followed properly.