Vodafone — Call Center agent sold me 2G Plan though offered 3G | |||
I have purchased a Vodafone 3G data card with 599 unlimited plan on 15th April 2011 from sales call by Vodafone executive. The number for the same is [protected]. Call Center executive sold me 2G Plan, though offered me 3G initially. The service was activated on 18th April 2011. But i realized that the there was no network for 3G and the internet speed was terribly low. So i called the customer care at 111 and i was shocked when executive informed me that i have to buy a new 3G plan as i got 2G unlimited 599 plan. When I purchased the data card I was very specific in saying that I want a 3G data card with 3G plan and the executive told me that we have a 599 unlimited plan for 3G and i will get the same for the life time. The executive convinced me that i will get 3G unlimited for 599. If I would have known that this is not a 3G plan I would have never bought this. I told them I don’t want this data card and i want my Rs. 1600/- back which they charged me for the same After i mailed this to complaint department of Vodafone and they replied that i have to buy new 3G plan and no refund will be made. I want to spread awareness to every consumer so that they do not suffer the same fate which i'm going through. I will not pay the bill as i'm not using the data card for any purpose. Please help me find justice. Was this information helpful? | |||
 2 Comments | |||
Comments
Hi,
This is hereby to bring to your kind notice that the complain regarding Vodafone dated 26th May 2011"Call Center agent sold me 2G Plan though offered 3G" has been resolved. Vodafone has refunded me sum of 1600/- which i paid initially at the time of taking the plan.
Thanks and Regards
Rohit Bangani
This is hereby to bring to your kind notice that the complain regarding Vodafone dated 26th May 2011"Call Center agent sold me 2G Plan though offered 3G" has been resolved. Vodafone has refunded me sum of 1600/- which i paid initially at the time of taking the plan.
Thanks and Regards
Rohit Bangani
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Dear Mr. Bangani,
We are in receipt of your e-mail dated 26/05/11, regarding data card for the Vodafone number [protected].
As discussed, we have deactivated the data card number [protected] on 30/05/11 and the final bill will be raised on 06/06/11. The data card amount will be refunded to you by first week of June2011 as a special gesture and we understand that you will clear current outstanding of Rs.398.63/-.
The service registration number assigned for this correspondence is[protected].
For further help regarding this matter, please do call us at [protected] Monday to Friday between 9.30 a.m. to 6.00 p.m. (except public holidays) or e - mail us at vodafonecare.[protected]@vodafone.com. We will do our best to help you.
Happy to help,
Dipanwita Dutta
Vodafone Care
Contact Numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +91-([protected] or [protected])
E-mail : vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in