[Resolved]  Vodafone — Bonus Recharge - Beware!

Address:

West Bengal

On 30th July I recharged my Vodafone number with a bonus recharge for V2V night minutes. After I finished my bonus card balance I recharged again on 16th August.

After that, one day Vodafone sent me a SMS in which they gave me 40 bonus night V2V minutes - valid for 3 days. Those 40 minutes were added into my existing bonus card balance.

AT THE END OF ITS VALIDITY OF 3 DAYS, ALL THE BALANCE IN MY BONUS CARD BECAME ZERO. Those 40 minutes were gone, that's okay! But how did Vodafone take away my legitimately purchased bonus card balance too? THE FLAW IN THE SYSTEM: "Validity 3 days" Computer not only took away 40 minutes, but all the existing balance as well.

I visited my nearest Vodafone Store at Merlin Manor, Tollygunge, Kolkata. Person I talked to is, "Raju Sahoo". Date: Saturday, 27 August, 2011. He first expressed surprise, he couldn't figure out what happened. Clueless, he proposed to send email to his colleagues, and he composed and sent the email right in front of me. Raju Sahoo told me to wait 2 business days, i.e. Monday (29th) & Tuesday (30th) by which I should hear from officials of Vodafone - before that I should not recharge with bonus card again. NOBODY CALLED. I also lodged a complaint from the Vodafone website, still, no response.

THE BAD SITUATION: Now I am afraid to recharge with any bonus card. If Vodafone sends me surprise bonus gift minutes with some days validity, then my legitimately purchased bonus card balance will be gone again! I told "Raju Sahoo" that day that I am less concerned about my lost minutes, I am more concerned about this happening again. Its better if Vodafone stops giving me surprise gift minutes, they should ensure my legitimate balance from being taken away - that's the point!