[Resolved]  Vodafone — Wrong Bill Generated - Vodafone

Address:

Ghaziabad, Uttar Pradesh

Hello,

My name is Ranjit Singh.

This is regarding wrong bill generation and not clarifying the bill and no response to my questions against my latest Vodafone bill for my mobile number [protected].

After so many request and sending several mails to Vodafone I have not received any reply or clarification yet.

What's the problem?

1). Vodafone generated 4 GB internet data usage and a bill of Rs. 5696/- in just 4 Days (15 - 18 June 2012 ) on my mobile number[protected].When i asked why you have not send the alert of free data usage limit exceeding they replied that there is a software and technical issue so they can not send the alert this time.

2). I received a SMS on 18th June 2012 about exceeding my credit limit. I immediately call the customer care to know the reason they said that before bill generation the internet data usage are charged @ 2 Paise per 10 KB so your bill exceeds the credit limit but you don't worry because all your free data usage charges will be deducted after bill generation. Then I asked him to tell me that if my free data usage is consumed by me or not. He replied that you have not consumed the free usage you don'y have to worry. Actually he provided me the wrong information because the bill is showing that the free usage exceeds on 16th June 2012.

3). Vodafone bill is showing up to 40 MB data download per minute. I am continuously asking to provide me the website or IP details from where i have download this much amount of data and I also want to know the websites which provides this speed of downloading because generally maximun websites which has the movie or song type content restrict their user to download with a certain speed limit. But as per my vodafone bill I can download a 700 MB movie file in 15 minutes only. Can you believe it???

4). When I asked Vodafone that even if i assume that you bill is correct then could you please tell me that why you have provided me the extra credit when my credit limit is only Rs. 1500/-. They have given no reply to me on this. If a mobile operator works like this then what is is this credit limit means or what should be the new definition of credit limit.

My Questions?



1. Why Vodafone have not sent the SMS alert on exceeding the free data usage limit.
2. Why provided the extra credit into my account?
3. If Vodafone have a problem in their software or any technical issue then why should the end user suffer?
4.Why Vodafone is not providing the website address or IP details from where this high data download happened?
5. Why Vodafone is not replying to my mails sent to the nodal officer Delhi on 24th June, 26th June , 29th June and 10th July 2012.
6. When they already have the 5 GB data usage package under Rs. 1000/- then after so many request why they are not rectifying my bill and that too when they already accepted in previous communications that there is a software / technical issue they facing in providing the data usage details?
7. When asked Vodafone that is there any third party or government body who monitor your software because if you tried to cheat the customers then who will stop you. They have not provided any reply.

What I expect from Vodafone?

1. Rectify my bill to Rs. 1000/- because it's not my fault. No body will use the 4GB data in Rs. 6000/- when he can use the same data in Rs. 850-only. This happens because Vodafone is also totally responsible.
2. There is an urgent requirement of change in Vodafone's billing system because failure of this will result in same kind of billing problems in future also.
3. Every customer has the rights to know about their data usage at any time and Vodafone must provide this information to all their post paid users.

What I wrote above are true facts and I have all the conversation recordings with me so I request Vodafone to correct my bill on urgent basis because they have barred my outgoing from 19th June 2012 and I am suffering a huge loss due to this.

Please do the needful on Urgent Basis

Thanks
Ranjit Singh
[protected]
[protected]