[Resolved] Vodafone — Wrong Charges and Unwanted service activation | |||
I have taken a new postpaid connection and service called (Vodafone Mobile Connect) has been activated and deactivated on my number multiple times. This was in span of 2-3 days. It was done either from customer agent or from my side (reviving incorrect information) from customer care. Each time I have been charged 199 rs. I made more than 10 calls and almost 15 email by now and I don't have any complaint number from their side. Company is folling me by saying that they have tried reaching me however I dont not miss any call. Why on this earth I will make same service activated again and again and then deactivate that too in a short time. As a customer, Why should I pay for mistake that company has made or if some charges are coming by false information from their customer agent. This is indeed regarding customer rights and need help from your side. At the sametime I am not talking about the harrasment and time that I am putting to resolve all this. I am not asking for compensation or any discount. I just need that I should not be paying for something that has been imposed by me with false commitment or issue from customer agent side. Was this information helpful? | |||
Dec 10, 2016 Complaint marked as Resolved Verified Support Jun 04, 2013 Vodafone India Customer Care's response Hello Sachin, Please provide your contact number here http://bit.ly/ZpHwd1 and we will get back to you with assistance asap. Regards, Vodafone Customer Care. | |||
 8 Comments | |||
Comments
Vodafone — Charges for Reactivation
I am an Postpaid customer for 1 year..My number is [protected] . Today when i am trying to paid my bill i came to know they are charged 150Rs for Reactivation charges...I have call to customer care for clarifications..then one of the executive i dont remember his name he told me that my number has been deactivated on May 25th for non bill payment.So for Reactivation the system gets automatically charges..Suppose if i paid the bill with out checking then i'm looser...These people will do these kind of things that no one knows...
I want to deduct that charges immediately..else i'll cancel the connection...
With Regards,
T.Sowjanya
Vodafone — charges on service with service activation
Hi All,I am using the vodafone number 9899xxxxxx, my gprs service is been deactivated from the customer care with my concern and when I check to myservice on 111 it says that your service is activated but when I go to vodafone live I says your service is not active. vodafone vas services are big fake.
Baware friends before going with vodafone..
even if your number is DND you will get promotional
regards
agrim grover
Vodafone — service activation
my number is [protected] i wanted to deactivate my caller tune im not in position to visit customer care centre with my busy shcedule , iam trying to connect to customer care number its not connecting since 5 days , they are telling we are happy to help you , but they are not ready to help us, its irritating us if we remember that please deactivate my caller tunes or else i will be changing to some other network, before acitvating daily they will give callafter thats allVodafone — wrong activation of service & charged for the same.
have activated a service name called ramzan arti without any consent from me from many days.so i want the amount deducted from my vodafone prepaid balance account ([protected]) to be refunded back.. dont snd sms on my phone
[protected]... plz sont snd sms on my phone...
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Vodafone — Unwanted Service Providing
Dear Sir,Today 14th June 2009, I have got an SMS from Vodafone "Your caller tune has been activated and your account will be reduced by Rs 30."
Then I called a customer care but he was unable to deactivate this service and return my Rs 30.
So, I am requesting to you that look into the matter and do the needful for the same.
My Cell No is [protected]
Service Provide Area Kolkata