[Resolved]  Vodafone — Wrongful charge on my credit card despite call and promise of disconnection of my telephone number [protected]

Address:

Chennai, Tamil Nadu

I had a Vodafone connection bearing number [protected] in Chennai.

I have moved to Mumbai.

I called Vodafone Customer Care ([protected]) on 1st December and spoke to Ms Kritika. The Call reference number was[protected]. I was told by Ms Kritika that I had a current month outstanding of Rs 414.00.

I paid the same through AMEX on 02/12/12.

Below are the details:

Vodafone Mobile No : [protected]
Subscriber ID : 5.27731.00.00.100002
Payment Amount (Rs Ps) : 414.00
Payment Date :[protected]:37:29
Transaction ID : MAM[protected]
Payment status : SUCCESS





I was also promised that the disconnection will happen by 15 days.

I however received a notification from my AMEX card that an amount of Rs 212.00 has been charged as per bill date 19th January.

Below are the details:

Biller Name: Vodafone Chennai
Mobile Number : [protected]
Account Number : 5.27731.00.00.100002

Due Date: 19th January 2013
Bill Amount (Rs Ps): 212.00
Pay Amount (Rs Ps): 212.00
Pay Date: 15th January 2013
Transaction ID: [protected]

Just a while back, I called your customer care number [protected] and spoke to a gentleman by name Mr. Ramesh. My call reference number is[protected].

He did not have an explanation and mentioned I shall get a call back. I am waiting for the same.

Let me now tell you what all happened post I wrote the e mail dated 18th January 2012.

18th January night: I received a call from a person by name Syed from number [protected]. The reference number of the call is [protected]. Essentially he said that nothing can be done excepting refunding the payment. However, he patiently listened to me. He also assured that I shall get a call back from his superior.


19th January morning: I got a call from a lady by name Banu from number [protected]. The reference number of the conversation is [protected]. She is one of the worst and rudest Vodafone customer care person that I have interacted with. Firstly, she said, your telephone connection was re-instated because of instruction from your corporate. She did not even know that this number [protected] is my own connection. I told her to send that proof or e mail "from my corporate". She bluntly said, its NOT our policy. What a shame in the name of "Vodafone Customer Care". Then she bluntly said, since we have charged you wrongly I shall refund the money and thats it! Nothing more! I asked her how will you send the refund, she said after 48 hours your phone connection WILL be disconnecetd and after a fortight, we shall send a cheque to your Chennai address. I mentioned, I am not in Chennai but in Mumbai. But the lady had the audacity to tell me that "its not our problem. Once the check expires, then you need to go to a Vodafone store in Chennai and collect payment" How mindless a person can be!

Ladies and Gentleman, I have presented my case. Now let me know what you are going to do about it.

I repeat what I mentioned earlier:

1. I have made the disconnection request on 1st December. I was promised that it will be disconnected after 14 days once I make my current month outstanding.
2. I have paid the current month (un-billed and billed) amount on 2nd December.
3. You have WRONGLY charged me Rs 212.00 on 15th January.
4. I need my Rs 212.00 back (and NOT through a checque to Chennai address but an address in Mumbai as its YOUR fault not mine that I have to run around to get the money back)
5. I need my compensation for YOUR mistake. Same logic: If a custome does not pay you on time, a custome pays penalty. If you take my money by YOUR MISTAKE (can also be trated as cheating!), you should be penalised.

Cheers!

Anand Chatterjee