[Resolved]  Volkswagen — ABOUT CHEAT / WRONG DETAILS TIME OF DELIVERY

DEAR TEAM,
MY SELF ABHISHEK SAMVEDI AND I HAVE A CAR PASST WHICH REGNO DL3CAY4792 NAME OF MY BROTHER GAURAV GUPTA. AT PRESENT I USED THIS CAR ON UP AND TAKING SERVICE AT YOUR SERVICE CENTRE AT KANPUR VIRAJ MOTOR.

YESTERDAY I VISITED YOUR SERVICE CENTRE VIRAJ MOTOR 77-A, DADA NAGER KANPUR FOR NORMAL SERVICE AND I FULLY CHECKED OUT WITH PROVIDED ADVISER ( ARVIND ) AND AFTER FULL CHECK UP HE PROVIDE ME REPAIR ORDER FORM AND MENTION CAR IT WORKING CONDETION AND I TAKE FROM KANNAUJ OVER 100 KM WITHOUT ANY PROBLEM ONLY SOME NOISE SO I MENTION ON REPAIR ORDER FORM AND HE INFORM ME YOUR CAR HANDLING TO ME ON 5.30 PM AMOUNT APP 16,000 RS. EST SO I PASS OUT THIS AMOUNT AND GONE TO OTHER WORK.

ADVISER CALL ME AT APP 4.00 THAT MY CAR IS READY ONLY BRACK PAD IS FAULTY SO REQ FOR CHANGE AND EXTRA COST 5000 RS COME ON EST SO I SAID IT'S OK AND I RECHED SERVICE CENTRE AT 5.45 PM SO ADVISER ARVIND SAID MY CAR IS READY AND TEST RUN COMPLETED , AFTER 30 MINUTE HE UPDATE ME THAT CAR FUEL PUMP FAIL AUTOMATIACALLY AND EST 28000 RS EXTRA AMOUNT SO I AM SHOCKED HOW IT CAN BE POSSIBLE.

I HAND OVER MY CAR TO YOUR SERVICE CENTRE IN RUNNING CONDITION , HE TAKE FULL CHECK UP AND FORM 11 AM TO 5.30 PM IT IS ON WORKING CONDITION AFTER SERVICE FUEL PUMP FAIL I CAN NOT UNDERSTAND/AGREE WITH THESE TYPE DEALING. IT IS NOT FIRST TIME HAPPEN THESE TYPE WORST SERVICE EXP AND PREVIOUS SERVICE ALSO AND I ALSO COMPLAINTS IN 2 TIME BUT NOW IT IS HYPE OF CHEATING OR UN RESPONSIBLE SERVICE AND BEHAVIOUR.

SO I HERBY REQUEST THAT PLEASE DO NEEDFUL AND TAKE STRONG ACTION OF YOUR SERVICE ADVISER AND ENG WHO IS RESPONSIBLE ABOUT THAT AND I AM NOT TAKING CHARGE WHICH IS FAULTY BY YOUR SERVICE ENG.

I ALSO CALL LOG ON YOUR TOLL FREE SERVICE NUMBER[protected] AND CONFIRM MESSAGE RECEIVED BY ME BUT TILL NOW NO CALL OR UPDATE MY CAR THAT TIME I RETURN IN MY CITY KANNAUJ AND CAR IS STAND IN YOUR SERVICE CENTRE SO PLEASE DO PROCESS AND I WANT MY CAR IS IN RIGHT CONDITION SO GIVE YOUR POSITIVE REVERT BEFORE EVENING OTHERWISE I AVE NO CHOICE TO KNOCKING CONSUMER COURT AND MEDIA SUPPORT .

PLEASE UPDATE ME MY PERSONAL MAIL ID ALSO AT [protected]@GMAIL.COM.

THANKS
ABHISHEK SAMVEDI([protected])
KANNAUJ-209725