[Resolved]  Volkswagen Jetta — POOR QUALITY OF ALLOYS

VW Jetta — Poor Quality

I had purchased VW JETTA from Swami Automobiles Pvt Ltd,Chandigarh and run approx 73000 KM, however from around 10000 KM its clutch was very much hard.Inspite of telling the Dealer on proper study was conducted by them and now i am unable drive the car and taken the Car to workshop and dealer has informed that its FLY WHEEL, CLUTCH PLATE AND RELEASE BEARING has gone and given the estimate of Rs.55,000/-. It indicates that quality of vehicle is not good or Service Dealer are not fully trained to understand the problem when at regular intervel services are carried out by them.. I RECOMMEND NOT TO BUY THIS BRAND to every body....My contact No.[protected]

VOLKSWAGEN JETTA — poor service

i had purchased volkswagen jetta registration number MH.04.ET. 5998 from GLOBAL GALLARIE MOTORS PVT. LTD Thane, on 31st march 2011. But right side mirror was damaged at the time of purchased, and it was said that it will be replaced. But was not replaced.
Next time when my vehicle was sent for servicing it was said that it will be replaced, but they said mirror is not in stock and will be replaced later. But on 31st oct. 2011 , my vehicle was sent for servicing and was intimated that the mirror will be replaced but they repeated the same that they don't have the stock.
For this minor job they have wasted 12 days. In future for major work don't know how much time they will take. We are not getting proper service regarding, washing, mismanagement, improper staff, improper communication of staff, unavailability of general manager.

Dear Sir /Madam
Hello, I am a proud and loyal owner of VW jetta. I bought Jetta trend line on 2nd June 2011. My car vin no is WVWK101K8AA554565 and Registration no is UK07AK7979. My car has completed 14743 km till now. I have done servicing of my car in regular interval and other maintenance from time to time.
Now I am having an unusual problem in my car. Few months back my driver side wheel (Alloy) colour faded off and black spot appeared on the wheel (alloy). I complained the issue to the dealer and asked them to change the wheel (alloy) under warranty. They said me that for clamming warranty they have to report the matter to higher authority and they can change the wheel (alloy) under warranty only when they will get approval from the head office. They took the photographs of my wheel (alloy) and mailed everything to their head office. After few days I got the phone call from the dealer and the service manager over there told me that they did not got the permission to replace the wheel (alloy) under warranty but they got the permission to paint the wheel (alloy) for free of cost. I agreed on their proposal and they did painting job on my wheel (alloy).
But from past few days I was getting a shaking experience in my steering wheel whenever my car goes above a speed of 60-70 km/hr and I was feeling waving and shaking experience. I thought that my car is waving and shaking because either my wheel alignment is out or my wheels are not balanced. So for wheel alignment and wheel balancing I went to an authorized garage. But when they checked my car and inspected the wheel, they brought to my knowledge that all the four wheels (Alloy) are damaged and they were not fully even in appearance.
I went to VW authorize dealer 30/08/2012 and they investigated my wheels (Alloy) and tried to figure out the cause. They also called the insurance surveyor, but they were not able to find the cause of the damage. The insurance surveyor is saying that since there is no physical damage in car he is not sure that the insurance company will give insurance claim or not. Although he has referred the matter to higher authority.
My car has no physical damage. Neither my cars shockers nor suspensions are damaged. All the systems of my cars are working fine except my wheels (Alloys).
So it is my humble request to you and your renounced company to look in my matter and replace my wheels (alloys) under warranty free of cost because there is no physical damage to my car and its other parts (not a single scratch) and it is due to manufacturing defect that all four (4) wheels (Alloy) lost their shape all together and same defect happened in all four (4) wheels (Alloy) in same time.
ON 31/08/12, I contacted Mr Joshi Surveyor of Bazaj Alliance about the progress of my claim he told me that Insurance Company has refused the claim since it is manufacturing defect. He also told me that he is unable to give me this in writing.
ON 1/9/2012, I got a mail form insurance that the wheel rims cannot get deformed in a single event when there is no other apparent visible accidental damage to any other part and same does not fall under the purview of insurance cover.
I am trying to contact MR Abhishek, Service Manager on his phone but he is not responding and he is neither picking phone. After lot o[censored]nsuccessful call to Mr Abhishek I decided to go service centre myself. I met Mr Abhishek there and asked why he did not pick my call, he gave many excuses. I asked him to replace my wheels under warranty, he gave me same old answer that for clamming warranty they have to report the matter to higher authority and they can change the wheel (alloy) under warranty only when they will get approval from the head office. They took the photographs of my wheel (alloy) and mailed everything to their head office.
But till now i got no answer from the dealer.

Since insurance company is saying the above statement then it means that everything happened due to the bad quality product supplied by VW India then it is the responsibility of a renowned company like Vw to change the wheels under warranty free of cost
So I request to change my wheels


PLEASE HELP ME OUT OR I HAVE TO TAKE LEGAL ACTION...


Thanking you
Your proud Customer
(Vishwa Vijay Singh Deo)
Mobile No : +[protected]

Can i get the details of Volkswagen international as even i have to push for a complain which is being over looked here.