Volkswagen — complaint against your service rendered to us (reg. no: wb06e 3786)

car rentals — about service n failure of replacement

To whom so ever concern this is to inform you that i have been holding a car bearing no KA-51 6379 which is been purchased in the year of 2008 n been complaining about the front head light problem with the each service and the people have been postponed with some are the other issue and finally the warranty period has been finished and now the company service people say that get it changed by paying the charges.


The major problem facing is that there is a small leakage in the hedlight of left side of fiesta the fog formation is going on.


there is no proper response for the complaint and also there is no proper service done.


We are feedup of been telling this service person from the beginning and still its not been this issue solved.



i kindly request you to look into it veru seriously


Regards

Chethan.K

March 22, 2011
From
Mr Rajesh Ahuja
906, Oberoi Park View, B Wing, Thakur Village, Kandivali East


To
Mr Altaf, Mobile Number [protected]
Volkswagen India
Mumbai

CC: Volkswagen International

Dear Sir,

Sub: Replacement of Volkswagen Passat by Recalling it
due to repeated Engine Failure
Ref : Complaint CL 5903

It gives us extreme pain to intimate the harrowing experienced by us in the last few months owing to repeated engine failure within 32 months from the time of buying the vehicle
Model : Passat
Colour : C White B Class : LMV
Vehicle Number : MH 02 BG 1365
Chasis Number : WVWD0834C48A00675
Engine Number : BKP 299214
Dealer Sold : GMS Motors P Ltd, (Presidential Cars) Mumbai
Location of Dealer : Worli Mumbai
Name of Purchaser : Rajesh Ahuja,
Date of Purchase : 23 June 2008
The above captioned vehicle has experienced lots of problems including en-route Engine Failure and the Engine failure is the second time in a row within the last 30 days.

For your information, first time the vehicle experienced engine failure on Mumbai Pune Express way on 21 Feb 2011 and the vehicle was toed down to your Pune Servicing Centre at Volkswagen Pune, Vidyut Motors P Ltd, Pune 411 005(Refer Job card Number[protected].

Due to non availability of Imported parts as per report of Dealer, it took M/s Volkswagen Pune, Vidyut Motors P ltd approximately 25 days to get the vehicle and handed over on 16 Mar 2011 (See the attachment of Dealers tax Invoice)

Again, with in a period of 5 days (five) days, second time vehicle has reported heavy Black smoke, with engine making very noisy with a complete break down on 22 Mar 2011 and again the vehicle was toed down to KSM Motors P Ltd, Nerul on 22 Mar 2011 who is also not in a position to identify the cause of the problem of Engine failure on the road.(see the attachment of Dealers Repair order sheet) Again, the Dealer has not able to give neither any date as to when he can repair the vehicle nor any assurance that after such repair that the vehicle would be reliable on ROAD for comfortable use.

We can not afford to have unreliability on road for paying hefty sum to get this vehicle for our use

From the inception time, the vehicle repeated complaints were made that the coolants & Gear oil were put up after every two days though there was no leakage from the car and no one including the service centre were not able to identify since the beginning o[censored]sing this vehicle though repeated complaints were made to the dealers including Down Town, Volkswagen (Shaman Cars P Ltd) Lalbagh, Mumbai

Above all, further horrifying experience is that while buying the vehicle that the undersigned was assured that the Volkswagen India Assistance is 24X7, Anytime, Anywhere highlighting the few of the following:
Travel and accommodation due to mobilization
Companions Travel assistance
Replacement of Car for upto 48hours (car rental included)
Transportation of Luggage and personal effects
To our surprise that Volkswagen Even charged for Road side assistance in their dealer bill of Vidyut Motors P Ltd Pune for a sum of Rs. 15594 vide Invoice Number March /4508/10-11 dated 16 Mar 2011.
Neither any replacement car was provided nor any such assistance above were extended as they were all only in the “Promises list of Volkswagen India” to customers both in website and at the time of buying vehicle.

The problem of engine failure has repeated with in five days from the date of replacing the crucial engine parts ( like Part Number 03G1300738 Pumb 4 numbers, Adapter, Screw Cheese HD, Rocker Bolt etc )clearly reflect that the vehicle has inherent manufacturing defects beyond the capacity of repair by ordinary prudence necessitating that the vehicle should be recalled for the manufacturing defect by providing us with a replacement of a NEW VEHICLE is the least is expected from Volkswagen to alleviate the mental and physical sufferings sustained by me as a customer after choosing such an impeccable quality assured German Excellence Vehicle.

For your information, the undersigned as a businessman along with my family is using Toyoto and SKODA vehicles which has never given any such problems atleast for first four to five years of purchasing vehicle and on the contrary, it is to my disappointment after coughing up a huge sum of money for this German Engineering Excellence vehicle Volkswagen was a sheer unpleasant experience


Look forward to your immediate assistance and confirm having registered this complaint with Mr. Noorul also on your India Helpline,[protected] as well spoken to Altaf, Head of Customer Care, Volkswagen India today

Thanking you in anticipation that you will replace with a new Passat Vehicle, failing which I have unfortunately no alternative except to take it to appropriate legal remedial measures including approaching the Consumer Redressal Forum, which hopefully you will not permit me to do so.

Yours faithfully



Rajesh T Ahuja
Mobile Number : [protected] / [protected]

Wrong Registration number plate fixed on car

Have been chasing the Frontier world Volkswagen Dealer in Gurgaon for replacing the wrong registration plate that they have fixed on my car but to no avail for the last three months. This is how Volkswagen Dealers behave after sales.