[Resolved]  Volkswagen — no response since 3 days of my complaint

Address:

Pondicherry, Puducherry

Respected Sir/Madam, I am Dr.M.Prabakaran, I own a Volkswagen Jetta, which was bought in May 2013. On 12/10/2013, while driving on National Highway 7, my car's left front tyre got punctured and on inspection, the alloy wheel was bent. For which, I contacted VW Trichy on 13/10/2013, they responded saying that it will take 15 days for getting a new alloy wheel for Rs 28, 500 only. Then immediately, I contacted VW Puducherry on 13/10/2013 itself, till date, there is NO RESPONSE from their side. I am not able to use my car since 3 days, as the spare wheel is steel rim, and I do not have a spare wheel in case of a puncture or similar issue. I have registered a complaint to the Customer Care of VW India on 14/10/2013 at around 09:00 AM, my complaint number is CAL36799. I received an acknowledgement SMS to my mobile at 09:24 AM that my complaint has been assigned to VW Puducherry. Almost 36 hours after posting a complaint, still there is no response from the company. Should i move legally in this issue to sort it out? my email id is [protected]@gmail.com