Volkswagen — not entertaining

Address:

West Delhi, Delhi

One Polo car no. 2090 was purchased by me from world class automobiles Delhi on 7th Sept.2012 the same was damaged in an accident on 20th September2012, but the company has not repaired it till date as they have taken the amount of insurance from me but not paid to the insurance company, which is not my fault. The car has not been repaired in spite of several visits.
Through the reliable source of the company I came to know that the cheque of insurance amount given by the company to Bajaj allianz was dishonoured that is why the insurance company is not providing claim to world class automobiles.
Please tell me to whom should I complaint.
Sangeeta Bothra
[protected], 7 P.M