[Resolved] Volkswagen Polo — Don't buy from Shaman | |||
Sales person treat Clients as ..No Sense & ethics to interact with clients. Dealer charges extra Rs 3000. what for on ex-showroom... True experience..They dont check the car before delivering themselves...& then say just sorry for not delievring on specified & confirmed date n time. Shameless sales person, tries to cut pocket for everything... this charge that charge... VW is only providing Car not something extra ..tht too client is paying not taking for free..but still a bad experience, i thought i should share.. SHAMAN CARS.. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
volkswagen is only big in name not in service very poor third class service i have experianced
Reply
I do agree with you. I also had similare experience in Pune. I went Vidyut Motors Pvt. Ltd in Pune. They think that Clients as . There sales persons are Best. Salesperson Poonam was so rude. But I do not have any other option in Pune. God only knows what will happened to after sale services of car.
completely agree shaman is horrible, i had booked my car on may 7th, 2010. today is 17th spet, 2010. i was to recieve my car today but when i went to the showroom they kept tellin me 20mins, 10mins more since the car according to their saying was coming from their sweri workshop, i waited 2hours till i lost it said wht i had to fired the sales team and the manager and just left. Even maruti gives a better customer experience, at shaman dealership of VW, im ashamed of saying a german comapny as well reputed as VW all over the world, this third grade service. I wasnt offered a glass of water, and my saleswomen Ms. Ayesha, had no communication skills and couldnt even talk proper english. Disgusting absolutely disgusting. If there is some way of contacting the Head of Volkswagen i would go to any level to do so. I have refused to take delivery today and will sue shaman and VW for giving such people their dealership in consumers court and take extra action if you'll know what i mean ;)
i totally agree w these complaints. the dealership is CRAP and so is their workshop in Lalbaug. i booked my car in july and got delivery in the WORSE possible manner in Oct. the whole entire time of waiting for the car, i had to call them to get a status which in my opinion should be the other way around. Co calls customer! i was actually in tears while getting the car because it was not only dirty but filthy on the inside as well. upon asking our sales rep, Ayesha, all i got was a stupid smile and told to be calm. how are you going to tell me that the car is brand new when there is filth in the front and back of my car. i asked to speak to the Mgr, who was also completely USELESS as well. i want to know that when you are putting a deposit to a company like VW why is there NO sense of customer service. we are paying for the car and it is their JOB to provide us the service. most disgusting experience of buying a car at Shaman! if you can avoid it, you should just to save yourself from the HELL i have been through. and the workshop is NO better. when you ask for your car to be done at 6 pm, they give you a bunch of crap about the delay (2 hrs to wash your car madam-WHY??? its a Polo not a truck) and finally give the car at 7 pm!!! 1 hour to just get your car back from the workshop. something really has to be done because this is not how you should be treating your customers. JUST ABSOLUTELY RIDICULOUS!!!
Gentlemen,
Firstly, my apologies for a lengthy comment but do bear with me...
I am 28 and was naturally enthusiastic as a first time car buyer. Being very tight on my budget, I invested several months of research into every small car available at that time. Finally, I booked the VW Polo Trendline 1.2 L Petrol on 31st December 2010.
In comparison to other small cars (base models) this car costs significantly more. So it is safe to say that it is a 'premium product'. When one buys a premium product, whether it is a pen or a car, the first thing you expect is customer service. And this is what was non-existent at the VW Downtown Showroom in Mumbai.
On the day of booking my car, I was assured of delivery within 3 months (maximum). The sales executive was insistent that the car would arrive well BEFORE three months but to be safe he was saying 3 months. I agreed to this 3 month term and and promptly booked the car falling for his sales pitch and paying a Rs.50, 000 as a booking fee. This was at a time when every other car was available for delivery either immediately or in less than 1 month. As noted by a gentleman above: no interest is paid to the customer for this booking amount.
I heard that car dealerships are notorious for not sticking to their commitment but I would've never even dreamed that a company of the stature of VW would come under that blanket. 1 month later (end Jan 2011) I called to check on the status of the car. I was told that It would arrive by 2nd week of Feb. I was pleasantly surprised that it was going to be delivered earlier than committed. But no, week after week since then, there was some excuse other the other about 'production problems' or some other issues that the customers do not need to know - it is simply not my problem as a paying customer. I never thought I would have to make so many calls to the dealership.
The date committed to me was 31st March (as per their 3 month waiting period). In those months, I never received a single call even once from the sales executive or anyone from VW to update me on the status of the car. Not once.
Every time it was me that had to call - and 9 of 10 times the sales executive was either 'not available' or 'gone for a test drive' or some lame excuse like that. I was never called back. And even when I get through to him I was only assured of further delay.
By beginning of March, I realised exactly what was going on. It was simple dilly-dallying and I knew that I could no longer believe anything this sales executive was saying. So I called the Sales Head of VW Downtown showroom in hopes of a resolution who turned out to be even better - he told me the car which was supposed to be delivered to me by end March would not be available to me until mid May! This made the waiting period a colossal 5 and a half months long! He said there was no way that I could get the car before that and simply ruled it out.
Though he was quite a sweet talker and almost managed to convince me, I had had enough - I immediately went to the VW website, found out the number of the VW corporate office and called them right away. I talked to a senior sales department person whose designation I'm not fully clear about. I explained the entire series of events to her and gave her all the details: booking date, receipt number, etc.
Within 2 days I received a call from VW Downtown saying my car has arrived to the showroom. I am going to take delivery of my car in a day or two (before the 3 month period is over) So wish me luck.
My story mirrors the ones of so many frustrated and helpless customers who have written on this forum. I request them to contact Ms. Poonam Karnik - on +[protected]Ext. 7062).
Registered Company Address:
Volkswagen Group Sales India Private Limited
3, North Avenue, Level 4, Maker Maxity,
Bandra Kurla Complex, Bandra (East),
Mumbai- 400 051
India.
Phone: +[protected]
Fax: +[protected]
If you look at their website, VW have not exactly made it easy to find their address and phone numbers. A shame, if VW want to remain in India for the long run they better get their act together. Customers are fickle and it does not take them long to change loyalties. If you serve them fairly and with dedication, they remain with you for generations. I hope VW can take a cue from my negative experience and that of so many others and clamp down on these dealerships if they want to retain a positive brand image
Moral of the story: car dealership sales team are not to be trusted at all. All they care about is to sell a car and make their commission - it does not matter to them if it is a VW or Tata or Nissan.
If you want results, you have to talk to VW directly - the ones that actually care for their brand and brand image. They are the ones that will make it happen.
Firstly, my apologies for a lengthy comment but do bear with me...
I am 28 and was naturally enthusiastic as a first time car buyer. Being very tight on my budget, I invested several months of research into every small car available at that time. Finally, I booked the VW Polo Trendline 1.2 L Petrol on 31st December 2010.
In comparison to other small cars (base models) this car costs significantly more. So it is safe to say that it is a 'premium product'. When one buys a premium product, whether it is a pen or a car, the first thing you expect is customer service. And this is what was non-existent at the VW Downtown Showroom in Mumbai.
On the day of booking my car, I was assured of delivery within 3 months (maximum). The sales executive was insistent that the car would arrive well BEFORE three months but to be safe he was saying 3 months. I agreed to this 3 month term and and promptly booked the car falling for his sales pitch and paying a Rs.50, 000 as a booking fee. This was at a time when every other car was available for delivery either immediately or in less than 1 month. As noted by a gentleman above: no interest is paid to the customer for this booking amount.
I heard that car dealerships are notorious for not sticking to their commitment but I would've never even dreamed that a company of the stature of VW would come under that blanket. 1 month later (end Jan 2011) I called to check on the status of the car. I was told that It would arrive by 2nd week of Feb. I was pleasantly surprised that it was going to be delivered earlier than committed. But no, week after week since then, there was some excuse other the other about 'production problems' or some other issues that the customers do not need to know - it is simply not my problem as a paying customer. I never thought I would have to make so many calls to the dealership.
The date committed to me was 31st March (as per their 3 month waiting period). In those months, I never received a single call even once from the sales executive or anyone from VW to update me on the status of the car. Not once.
Every time it was me that had to call - and 9 of 10 times the sales executive was either 'not available' or 'gone for a test drive' or some lame excuse like that. I was never called back. And even when I get through to him I was only assured of further delay.
By beginning of March, I realised exactly what was going on. It was simple dilly-dallying and I knew that I could no longer believe anything this sales executive was saying. So I called the Sales Head of VW Downtown showroom in hopes of a resolution who turned out to be even better - he told me the car which was supposed to be delivered to me by end March would not be available to me until mid May! This made the waiting period a colossal 5 and a half months long! He said there was no way that I could get the car before that and simply ruled it out.
Though he was quite a sweet talker and almost managed to convince me, I had had enough - I immediately went to the VW website, found out the number of the VW corporate office and called them right away. I talked to a senior sales department person whose designation I'm not fully clear about. I explained the entire series of events to her and gave her all the details: booking date, receipt number, etc.
Within 2 days I received a call from VW Downtown saying my car has arrived to the showroom. I am going to take delivery of my car in a day or two (before the 3 month period is over) So wish me luck.
My story mirrors the ones of so many frustrated and helpless customers who have written on this forum. I request them to contact Ms. Poonam Karnik - on +[protected]Ext. 7062).
Registered Company Address:
Volkswagen Group Sales India Private Limited
3, North Avenue, Level 4, Maker Maxity,
Bandra Kurla Complex, Bandra (East),
Mumbai- 400 051
India.
Phone: +[protected]
Fax: +[protected]
If you look at their website, VW have not exactly made it easy to find their address and phone numbers. A shame, if VW want to remain in India for the long run they better get their act together. Customers are fickle and it does not take them long to change loyalties. If you serve them fairly and with dedication, they remain with you for generations. I hope VW can take a cue from my negative experience and that of so many others and clamp down on these dealerships if they want to retain a positive brand image
Moral of the story: car dealership sales team are not to be trusted at all. All they care about is to sell a car and make their commission - it does not matter to them if it is a VW or Tata or Nissan.
If you want results, you have to talk to VW directly - the ones that actually care for their brand and brand image. They are the ones that will make it happen.
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