[Resolved]  Volkswagen Polo — NON DELIVERY OF MY POLO DIESEL FROM WORKSHOP FROM PAST TWO MONTHS

Address:

Mumbai Suburban, Maharashtra

DATE:15/09/2011
SANJEEV.K.KOTIAN
DIRECTOR,
M/s SHREENATH PACKAG ING INDUSRIES,
PLOT No A 157-158,
TTC MIDC, KHAIRANE
THANE BELAPUR ROAD,
NAVI MUMBAI 400705.

M/s. KSM MOTORS PVT LTD.
PLOT No.D-396/1, T T C NERUL
MIDC INDUSTRIAL AREA,
KUKSHET,
NAVI MUMBAI 400706

Dear Sir:

Sub: Complaint regarding non delivery of my Car Volkswagen POLO
MH43 AB 9565 – ENG No. CFW 009312 CHASSIS No. WVWG 10608 BT003166.

I purchased the above said car and took delivery of the same on 20/08/2010 under invoice no KSM/CI/463/296. This car has done about 20474 Kms as on 17/07/2011
and this car met with an accident when I was driving on 17/07/2011 which was duly collected by your authorized towing contractor M/s INDIA ASSISTANCE under their collection challan No.10187 dated 17/07/2011.

You had made a complete assessment of the damages for making insurance claim on the insurance Co M/s Bharti AXA Insurance Co Ltd. Accordingly you have arranged for the survey by the insurance Co and made a claim of Rs.21337.00 as per your invoice IN20104608 dated 26/07/2011 while delivering the car duly repaired by your workshop.

After taking delivery of the car on 26/07/2011, hardly after driving the car for less than 1 km , the car again stopped abruptly very close to your workshop after the engine got seized badly.
I had reported the failure of the engine to your company and you had deputed one Mr.Nitin Shriyan along with 4 other staff who came to the spot and took delivery through your breakdown van. My problems started from that date (26/07/2011)because neither you have arranged to provide me with the insurance claim covering the entire repair nor you are arranging to carry out the necessary repairs to make my car road worthy. When I visited your works on the following day i.e. 27/07/2011, your Mr.Nikhil Pawar personally spoke with me and also admitted that the mistake of your workshop personnel to fill up the required engine oil after the repair was done by them which must have caused the total seizure of the engine within a short distance of running. Thereafter I have been making personal visits several times to your workshop and also regularly calling them to expedite repair of my car to bring it back to roadworthy condition.




I painfully would like to place my grievances on record by way of this letter that,

1. My car was not repaired properly at the first instance when I left it on 17/07/2011 and returned by you on 26/07/2011 duly said to have been repaired and insurance claims made.
2. Your staff are not capable enough to assess the damage and have made an estimate in an hotchpotch manner thereby an insurance claim was not properly lodged by you.
3. Even after a lapse of about 2 months your staff or workshop is not able to put my car back into roadworthy condition.
4. I am being put into a lot of personal inconveniences and mental trauma by you and your staff without giving any proper answer or definite commitment about the delivery after repairs.
5. I had to make too many phone calls and personal visits to your workshop to take delivery of my car when I do not even get a reply from any responsible officer or manager.

6. Till this date I am not even informed as to what will be the estimated repair charges.


7. I attempted to contact Mr.Prasanth D’souza who deliberately avoids my calls and refuses to come on line or I was not even given an appointment by him to speak about my problems.

8. From foregoing, you will note that you have admitted and accepted your failure in rendering the service to a loyal VOLKSWAGEN CUSTOMER and also proved your deficiency in service which is a very befitting case for taking up the issue with the Consumer redressal forum of |Mumbai.


9. I am writing this letter to you atleast after receiving the same you will try to rectify your mistakes and take suitable actions to deliver my car after carrying out necessary repairs in complete manner so that my car will not have the same failure.

10. I request that my case is attended on top priority and see that the same delivered to me within 7 working days after receipt of this letter failing which I will be forced to take legal action through the Consumer Redressal court to claim the cost incurred for repairing/replacing the defective parts and also the compensations for the entire mental trauma sustained by me by your failure to deliver my car in good condition.

Please acknowledge receipt of this letter immediately otherwise it is deemed as your acceptance of the abovesaid charges without any denial.

Thanking you
Yours sincerely

SANJEEV K KOTIAN

CC: KSM MOTORS PVT LTD
Plot No.45/46, sector 1,
Nerul, Nr Jui Nagar station,
Sion Panvel Highway,NaviMumbai 400706

M/s Bharti AXA Insurance Co Ltd,
I floor, Nirlon Building,
Dr.A B Road, Worli,
Mumbai 400030
(My Policy No, FPV/I0343275/23/08/M1231J)

VOLKSWAGEN GROUP SALES INDIA PVT LTD
3, NORTH AVENUE, LEVEL 4,
MAKER MAXITY, BANDRA-KURLA COMPLEX
BANDRA (EAST) MUMBAI-400051