Volkswagen — Poor Service and Inexperienced personnel

Address:

Bangalore, Karnataka

Buying a Volkwagen is the worst mistake of my life. Pathetic Service Centers in Bangalore and only Clowns selling and servicing your cars.



I visited the Downtown VW Service Center on Magrath road this morning to have my breaks checked as i noticed a considerable deterioration in breaking. First of all the workshop was a junk yard with cars all over the place and its impossible to get your car in or out of the narrow lane. Having somehow managed to take the car inside, i was running from pillar to post to get someone to attend to me. I went in at 11 AM and i was finally attended to and 12:30 after i kicked up a fuss. Every single customer out there was extremely disappointed about the service. That place was like a headless chicken, no one knew what they are supposed to do and seemed completely disoriented. Finally i got one of the service adviser's to look at my car who in turn delegated it to some mechanics who checked the brakes and said the discs were worn out but the brake pads were intact. They said they didnt know how that can happen and it was wear and tear.

What i don't understand is how a car that has run 5000 Kms completely wear out both the discs, where as the brake pads were intact. I disputed that and have them check on the warranty. They said they were going to take a picture send it to VW and have them investigate it and get back to me in 15 mins. another hour passed and at 1:30 when i went to check on my vehicle i was told everyone's out for lunch and will be back in an hour. If that was the case why was i asked to wait for 15 mins only to realize i've been abandoned? i was asked to come back at 2pm . I went back at 2 pm and i was told that the warranty guy is not around and that i need to come back on Monday.

This is extremely frustrating so i took my car and drove out.

What i need now is a resolution and i expect to be treated with some courtesy. I've been tested on my patience since the time i booked the car with Palace Cross with false promises and lies. Buying a VW was one of the worst mistakes of my life and i'm going to try my best to dissuade anyone from buying one. This is my 4th car and i've never had a worse experience with Maruti's or Honda's.