[Resolved]  Voltas Split AC — Servicing

Address:

Lucknow, Uttar Pradesh

1. I had purchased one two ton Split AC Vertis Super on 23rd April, 2009.
2. That AC in not working properly and free Services is also due.
3. On 15th April,2010 I had registered a complain at 3:00 PM to your lucknow service station vide complain no. 10 A-P 1502888 dated 15 April, 2010.
4. At the time of registering my complain I was assured by lucknow service station[protected] that my complain will be attended with in 24 Hrs.
5. After expiry of 24 Hrs. I once again contacted your service station that my complain is still unattended.
6. Sir, you will feel proud the manner in which your service station made me to understand the meaning of 24 Hrs.
7. According to your service station 24 Hrs. means 3 days of Eight Hours working (8X3) so my complain will be attended on fourth day.
8. On 18thApril, 2010 I once again contacted to your service station, they requested to give them some more time and assured that my complain will be attended sooner or later.
9. On 20th April, 2010 at 6:00 PM I once again contacted your office and received a surprisingly a good reply from your station. I was informed that the staff attending my area is dead busy so please wait for two or three days or get your AC repaired by hiring the services of Private technicians.
10. Sir, when I refused to hire the services of private technicians they told me that I have no option but to wait.
11. Finally, I wish to inform you that I am living in a room at the top floor of my house and bearing the heat of 41 to 430 Celsius for last six days.
12. Now I am totally exhausted and not in a position to bear it for more than 24 Hrs.
13. I request you kindly get my AC repaired within 24 hours otherwise I will have no option but to refer this matter to District Consumer Forum claiming compensation for lack of services by your company.
14. At the time of purchasing AC I preferred Voltas because of good reputation in my mind. I paid no attention to so many lucrative gift offers of other companies like LG, Samsung, Onida etc. but now I feel totally disappointed by purchasing the AC of Voltas.

Thank you in anticipation of positive response from your side.