[Resolved] Axis Bank Credit Card — wait for 7 working days... | |
Card No [protected] I am facing lots of issues regarding my credit card consistently since last 8-10 months. I must have informed to Axis Bank tele banking officers several times, but very careless attitude from them. Always promise for getting back in 7 working days but now almost 5 months are over. Still waiting for 7 days to get over. I have received the Axis bank card (Magnet supermarket) and from day one there are issues with it. First statement was not received by me, so the second one came with penalty (after checking with Axis bank, they confirmed of not even generating the statement) Once, they have lost the payment cheque (dropped into the axis back ATM center - drop box) and eventually the ATM center got disappeared (Agar Bazar at Prabhadevi). Meanwhile lots of correspondence made with bank and payment was on hold for couple of months. Finally after a "GO AHEAD" signal from Axis bank, I made a fresh payment and issue got settled. But every time since then, my bill is coming with late payment fees, service taxes, debit interest etc (Rs. 140+) till date. Regular follow up with Vishal (18.8.07 comp no 29221), Darshan (8.9.07 comp no 29207), Prashant (19.10.07 comp no NA) Firoz (15.1.08 comp no 123256) again Prashant (31.1.08 and 7.2.08 comp no 168773) Kapil and anish (15.2.08) has resulted into nothing. Lots of promises, but ZERO result. I am getting regular messages from Axis (electronic generated message) on receiving the mails and informed with the reply about "your mail is been forwarded to concerned dept" but I wonder if any person is there in concerned dept? Because since last 6 months, I have not received any single reply regarding the status of the complaints. "We will get back to you in 7 working days" is a common answer I get every time I called up your tele banking officers. I sincerely want to check with your senior staff (who is responsible for customer complaints and who is intented to resolve this issue), is this issue is going to resolve at any time? My bill amount without using the card is sincerely increasing by Rs 140/- every month and now it has reached to Rs . 1085/- All this amount is just in the form of late payment fees, service taxes, debit interest etc. I have cleared my purchase amount long time back and on request of your banking officers, I am waiting for the reversals since last 6 months. Meanwhile my card charges are just inflating every month. Once for all, I want to stop this. Can some one from Axis Bank do it????????????? Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
The axis bank credit card customer care people are very careless.
I have requested so many times to change my address and increase my credit card enhancement through courier and email(courier on 25 march and email 5 times).But there is no response till 2 months.
I have requested so many times to change my address and increase my credit card enhancement through courier and email(courier on 25 march and email 5 times).But there is no response till 2 months.
Dear Sir,
I am a Credit card holder of your Bank, My A/C No is [protected]. Always I am getting my statement after my due date. If it is possible in your part than please sent my statement before my due date. I think it is not coming form your Bhubaneswar Branch . If it is so, than please transfer my account to Bhubaneswar Branch. .
Regards,
Mousumi Mohanty
Ph:[protected]
I am a Credit card holder of your Bank, My A/C No is [protected]. Always I am getting my statement after my due date. If it is possible in your part than please sent my statement before my due date. I think it is not coming form your Bhubaneswar Branch . If it is so, than please transfer my account to Bhubaneswar Branch. .
Regards,
Mousumi Mohanty
Ph:[protected]
I am having Magnet Loyalty card ([protected]). I am facing the problem regarding billing process since last 3 months. the bill is not being delivered to me at all and then the reminder call asking to pay the bill how are we supposed to pay the bill when we are not receiving it. when we question them for the the same they say that the bill has been dispatched, so I had requested them to give me the airway bill number and the courier company phone number so that i can find out why they are not delivering the document to me they only gave me the name of the company and asked me to surf the net to find their contact number. In spit of regular follow up with Customer Service, no one is really bothered to get back with solution. I have been charged late payment fees (100/-) + other taxes. I had informed the customer services about the bills not reaching me they assured me that the late fee will not be charged but it was charged in my next bill. I have stopped using the card.
I would request somebody to look into this as it seem to be a racket where they can charge the customer for late payment by not sending the bill on time.
thks 7 regards
Anthony Mendonca.
I would request somebody to look into this as it seem to be a racket where they can charge the customer for late payment by not sending the bill on time.
thks 7 regards
Anthony Mendonca.
hello sir,
I send application for our credit card & charges close.
so, pls mind our application and this Querry.
our Credit Card Number Is :- [protected].
I hope that you early reply this Querry .
Thankyou Sir !
Ashok pasari
Jabalpur(M.P.)
I send application for our credit card & charges close.
so, pls mind our application and this Querry.
our Credit Card Number Is :- [protected].
I hope that you early reply this Querry .
Thankyou Sir !
Ashok pasari
Jabalpur(M.P.)
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Axis Bank credit card - Magnet — Credit card payment response
I am having Axix Bank credit card ([protected]). I am facing lots of problems regarding billing process since last 6 months. Inspite of regular follow up with Axix, no one is really bothered to get back with solution. I have been charged late payment fees (100/-) Service Tax (12.36/-) Debit Interest (25.18/-) and service tax on D I (3.11/-) regularly every month since last 6-7 months. I have stopped using the card due to mis managed procedure from Axix. They just DO NOT RESPOND. I must have registered 6 complents with them (having all the details of complaints, date and person whom I have discussed) but there is no SINGLE improvement in the attitude. Every month my bill is increased by Rs.140/- I have been told by tele banking officers to wait for SEVEN WORKING DAYS till we resolve the issue and now I am waiting for almost 6 months. Regular follow up looks like is just a formality for them. I don't see and solution till some one from Axix who really intend to resolve this matter, take this as a task.