[Resolved]  Whirlpool Washing Machine Model Sensation Neo + Deluxe — Machine Vibration, the Machine is totally unstable and does not stay in a fixed place.

We have purchased Whirlpool Washing Machine Model Sensation Neo + DLX 11048, at Vijay Sales Invoice No. 54-PBN10-08SIA0 8 Dated[protected]
Since the day we purchased we are facing problem of vibration and the machine is totally unstable and does not stay in a fixed place.
Our complaints have not been addressed to our satisfaction. The various complaint numbers are 4680, 7327, 7150 & PN[protected] dated 23rd March.
We are extremely frustrated with the kind of response.
One service engineer said that the suspension needs to be replaced.
Weeks passed for the receipt of the spare which would arrive from Podichhery.
When nothing happened we contacted a senior service officer only to know that the part should be arriving from Faridabad. Some times we get replay that the model is old hence problem getting spare. Some time they reply that the machine is latest hence the problem.
Again weeks have passed and we were told that since there is delay the part would be removed from one new machine and will be fitted to our machine.
One day we were told that from the technical experts they have come to know that only the support pads require replacement and the problem will be sorted out.
One fine day the engineer visits our place. He finds that the part does not fit. And actually the suspension needs replacement but since his senior insisted he brought the parts for fitment.
Frustrated with the kind of action, I took the contact number of senior member in the hierarchy.
After responding to the initial few call now he is either in the meeting or not receiving the calls or busy. When I called him today at least 15 times I finally did receive a reply from him saying that he was driving and out of station.
Now when I call up the engineers, I get a reply that matter is pending with the senior person and he would be taking the decision.
Request you to look into this matter