[Resolved]  Whirlpool / 1. 5 Ton Window Ac — Non-receipt of Gift

Address:

West Delhi, Delhi

I have purchased window AC on 22 Apr 2011. The model No. is 18G3R Royale 3* vide Invoice No. R-00285/11-12 from Fairdeal Electronics, Dwarka, New Delhi.As per the scheme, as a gift there was a pair of Reebok Shoes with this AC. Particular size of shoes was not available with the dealer so I could not get the gift.I was told that whenever the size come,s may be in next lot or may be in next to next lot, then I will get the gift.Accordingly , endorsement was made by the dealer that the Gift is pending.

After lodging my complaint at the helpdesk of Whirlpool I had recd a call from call centre that the size 7 shoes was available with the dealer and can be collected. Based on this , I had visited the Fairdeal Showroom but the size 7 shoes was not available. Instaed the dealer offered me Rs 450/- against the price of Rs 2000/- for the shoes. This fact was also intimated by Email ti Helpdesk of Whirpool on 23 May 2011 but till date there is no response.The dealer has also intimated that they do not have the Size 7 shoes even as of date (01 June 2011)
Please resolve this and let the company NOT WHIRPOOL the other Customers on such issues.

SK Sharma