Whirlpool — ac servicing not done till date.

whirlpool customer care behaviour is very irresponsible agains customer comlaints.
it does note matter what ever be the soloution.it may be possitive or may be negative. Bur atleast they must reply on customer mails . even repeted mails they does not reply on mails . this is very bad behavioury for a reputed company against their customer complaints.
I dont know whirlpool company will be sentive about my complaint . This is worst experience for customer not getting reply of mails. details of mail are as below .

Subject: Fw: Request from a loyal customer for updating the service From: "amit jaiswal"<[protected]@rediffmail.com> Tue, 17 Jul '12 2:18p To: "[protected]@caretelindia.com"<[protected]@caretelindia.com> and others Cc: Bcc:
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Dear Mr. Executive ;
Please confirm are you getting my mails or we proceed for another alternative mail id.
Rgds
Amit

From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Mon, 16 Jul 2012 18:18:14
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service

Dear Sir;
Not getting any reply from your end
Wating for your prompt responce...
Rgds

Amit



From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Fri, 13 Jul 2012 18:22:01
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service


Dear sir ;

Wating for your prompt Responce..

Rgds
Amit




From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Fri, 13 Jul 2012 12:20:23
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service

Dear Sir;

Hope You will update me soon..

Rgds
Amit




From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Thu, 12 Jul 2012 16:53:25
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service


Dear Sir;

As you commited, Hope you will appoint some customer care executive to vist my house at below address very soon..

Just one request before visiting any customer at my house please make a call 15 minutes before such that we will available at home to honour mr. customer care executive.

Amit Jaiswal

513 GRD Enclave

NearBasti peer dad Gurudwara

Near M.S.Farm House.

Jalandhar -144021

Mob- [protected]

emailid# [protected]@rediffmail.com

Best Rgds
Amit



From: "amit jaiswal"<[protected]@rediffmail.com>
Sent: Thu, 12 Jul 2012 13:39:43
To: "[protected]@caretelindia.com"<[protected]@caretelindia.com>
Subject: Fw: Request from a loyal customer for updating the service



[protected]@caretelindia.com

Dear Mr. Harmeet ;
Thankyou for your responce..

My concern is that" for visting some engineer to solve issue, customer care executive needs approx 385 Rs. to visit at my house. On requesting to the customer care numbers not to charge these amount.
Executive reply without any charges no one can visit at your door.

I want to know your concern about this statement .., Is this whirlpoll policy to solve any issue?


Rgds
Amit

From: "whirlpool_sosteam_north" <[protected]@caretelindia.com>
Sent: Mon, 09 Jul 2012 18:33:35
To: <[protected]@rediffmail.com>
Cc: "'Whirlpool_SOSHead'" <[protected]@caretelindia.com>
Subject: Re: Request from a loyal customer for updating the service

Dear Sir,

Thanks for writing to Whirlpool, Greetings of the day!!!

I would like to inform you that your earlier complain no are closed if you are facing any problemcontact our Customer Care Nos. 60008558 with your city code as prefix private users and[protected] for MTNL/BSNL users.

Some engineer will visit at your place and resolve your issues.

Regards
Harmeet Kaur
C.A.R.E Manager-(North)


[protected][protected][protected][protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Saturday, July 07, 2012 3:27 PM
To: [protected]@whirlpool.com
Subject: Request from a loyal customer for updating the service



Dear Whirlpool Customer Executive.



We are loyal customer of Whirlpool.



We have purchased one AC in year 2008. & a double door frige on 2006.



Last year May 2011 We have purchase another AC. unfortunately we have changed my house & shifted in another house . Due to this we have not fitted the new A/c on my new house .as we are using the old a/c .



Two months before we have fitted new AC .As we have not used this a/c hence their is no need to service this.



Few days before we got information that A/S servicing period is valid for one year upto three services . As you one year period has just completed . hence for first service of your a/c we have to pay as service charges.



We are requesting you as we have no idea for this service policy + not used this A/C last year .

Hence their is no need to service the AC without using .currently new A/c is working in good condition . & no problem with AC.



We are requesting you as a loyal customer Please provide free Services to newly purchased A/c.



We hope whirlpooll always take care of their customer at every stage. My belive does not break with Whirlpool company



Best Regards

Amit Jaiswal

Basti peer dad Gurudwara

Near M.S.Farm House.

Jalandhar -144021

Mob- [protected]