[Resolved]  Whirlpool Air Conditioner — Rotten Customer Service

Address:

Andhra Pradesh

Hi,

I had purchased a Magi Cool Air Conditioner on 17/05/2007, from Bajaj Electronics, Panjagutta, Hyderabad, Andhra Pradesh.

Within two years of purchase, I had to change its remote control and Voltage Stabiliser. Now, the compressor has stopped working.

I have made several complaints to the dealer and the Customer Care, but it is ineffective.

Earlier, on booking the complaint, the Whirlpool customer care has sent Unqualified Technicians from Lakshmi Ganpathi Refrigeration, Seetaphalmandi, Secunderabad. The technicians took the AC and retained it for 8 days. However, they did not rectify the probem and replaced the capacitor instead. They charged me Rs 1200 for the capacitor. Before this, I have paid Rs. 400 as complaint charges and Rs. 200 for the technician's conveyance. The Stabliser and remote cost me Rs. 4500.

I have also tried to call the service engineer in this area, but it is of no use. The customer care is useless, and I have to repeat my story N number of times to them. I tried to speak to their supervisor, but again there was no reply.

I am very much disgusted with the customer service and am repenting on the purchase of this Whirlpool AC. My AC is still under the warranty period. Henceforth, I shall have to think twice before buying any Whirlpool product.