Whirlpool — Pathetic customer care and service center of whirlpool
Through this mail I would like to draw your kind concern regarding poorest customer care service in India.
I am using so many different products of different companies and also talked with their customer care but my experience with whirlpool customer care is very pathetic. Each time I called up, a new customer care executive had picked the call and told me a new story regarding my complain actually heshe had not any information what was the last communicationcommitment done with customer.The same attitude is shown by service center (Impulz Home Care Services) executive, first of all she is very rude, she has no sense, how to talk with a customer who has lodge a complain for last four days and irritate from the fake commitments.
I had lodge a complain (DL0509016986 ) for refrigerator on 16th May 2009. An engineer had visited same day, and commit that we take this to our workshop and will return this back by 18th May 2009. But when I called Impluz on 18th May 2009 they told me they have not tested yet so the refrigerator will be delivered by 19 th May 2009. Now on 19th May they are saying that they required one more day to test.
Now I want either my refrigerator get delivered by tomorrow afternoon or money back which I give as a visiting and service charge.
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
Whirlpool India - Very very poor response by the authorized service centre and the head office in jaipur!