[Resolved]  Whirlpool — Washing Machine Complaint

I bought a fully automatic front loading 6.5 kg Whirlpool Sensation Elite Washing Machine in May'08, The Washing machine is under 2 years warranty. On 08th August'09, the machine stopped working. I called up whirlpool call centre on [protected] on the same day and lodged a complaint with complaint number 2598.
One Service Engineer Named Mr.Kamal form Visakhapatnam whirlpool authorized service center visited my house the same day and after seeing the machine and myself explaining the complaint to him without even touching the machine, he said the PCB is gone and has to be replaced. He said it will be done in a week's time. Since then had been calling the local authorised dealer "Sri Sai Harshini Enterprises" Ph:[protected] and they have been saying today, tommrrw and kept on postponing. Today on the 14th day since the complaint, when I called the service centre, the service engineer Mr.Kamal who attended the machine came on line and says the part is not available, u have to wait one more week and starts speaking rudely.

Now with all this, one can clearly understand what " A Customer means to Whirlpool". This is what whirlpool teaches it's service centers and it's engineers to behave with their customers. They don't respond well, they don't follow up, they don't keep their customers well informed. With almost Rs.24, 000 spending on the washing machine, it is lying completely useless for the past 2 weeks. We at home are facing hell of a time, washing all clothes by hand for the last 2 weeks. When it is under warranty, the company pays no attention to repairing the defective product and on top of that we, the customers have to live at their mercy. What is this,

Hoping the above complaint is taken seriously and is dealt with the same seriousness. Please protect the Indian customers from such defaulting companies,

Chandra Sekhar Guddati
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Dec 26, 2015
Complaint marked as Resolved 
Company Replaced defective machine with replaced machine.
Complaint comments 


Hi Chandra Sekhar Guddati,
I totally agree with you. Even I had a similar problem.Besides waiting for the technicians to fix the problem in my washing machine, I also fed up in spending Rs.5500 for the same. Even then no response from the company people.

Later on as my friend suggested i sent a legal notice to the company through a familiar advocate from my home town. Within a day, the technicians were waiting at my door for half an hour (i was not in home by the time they called and it took some more time to reach home) to fix the problem.

That was wonderful. Rather than spending Rs.5000 or Rs.6000, i spent just Rs.1000 to the advocate. Now whenever i get a problem, i just call the customer care and they are prompt in action these days.

Hi Dear Chandra Sekhar Guddati,
I completely agree with you. The service of this company is horrible. They don't care the customers. I have a similiar problem with my washing machine, it is not working now. I bought it just 5 months back and the equipmemt is still under warrenty. since last two weeks I am trying to get some servics personel to repair it. I have loadged a complaint in the call center regarding this. Every time when I call the call center, I am getting the same result " with in 48 hours we will attend the problem" but it seems like no body is intrested in attending the problem.

K.P Gopi

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