[Resolved]  Whirlpool — replace of door

This is regarding the request to replace the door of my whirlpool refrigerator . I have put a complaint in the call centre dated and complaint no. are mentioned below

3/8/09 – DL[protected]
4/8/09 – DL[protected]
29/8/09 – DL[protected]

Details of the product :
Whirlpool Genius Steel
Model No. : 9126
Capacity : 180Lt
Chasis No.:[protected]

My concern is that I have been told every time from the call centre that the total costing to replace the part(door) will cost aprox. Rs.2800/- (cost of the part – Rs.2600/- and Rs.221/- for visiting charges or labour charges ) .But now why the person from the service centre is asking for more ie. Door cost is 2800/- and labour charges 225/- . moreover whenever I call at the customer care thay quote different rates .

Service centre Incharge - Rajeev Gupta / Sidhartha Gupta (contact No. is[protected]
Executive - is Sanjay Saini

Whereas as I came to know that labour charges are negotiable but they are asking from me. I have been harassed for the last for the last one month .

Pls look into the matter and get the query resolved at the earliest and guide me how to go about it

Waiting for your prompt response

Thanks & Regards,

Deepak Bagasi
# [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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