[Resolved]  Whirlpool — replace of door

This is regarding the request to replace the door of my whirlpool refrigerator . I have put a complaint in the call centre dated and complaint no. are mentioned below

3/8/09 – DL[protected]
4/8/09 – DL[protected]
29/8/09 – DL[protected]

Details of the product :
Whirlpool Genius Steel
Model No. : 9126
Capacity : 180Lt
Chasis No.:[protected]

My concern is that I have been told every time from the call centre that the total costing to replace the part(door) will cost aprox. Rs.2800/- (cost of the part – Rs.2600/- and Rs.221/- for visiting charges or labour charges ) .But now why the person from the service centre is asking for more ie. Door cost is 2800/- and labour charges 225/- . moreover whenever I call at the customer care thay quote different rates .

Service centre Incharge - Rajeev Gupta / Sidhartha Gupta (contact No. is[protected]
Executive - is Sanjay Saini

Whereas as I came to know that labour charges are negotiable but they are asking from me. I have been harassed for the last for the last one month .

Pls look into the matter and get the query resolved at the earliest and guide me how to go about it

Waiting for your prompt response

Thanks & Regards,

Deepak Bagasi
# [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Whirlpool India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    69%
    Complaints
    3575
    Pending
    0
    Resolved
    2438
    Whirlpool India Address
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
    View all Whirlpool India contact information