Whirlpool India Complaints & Reviews

I have bought a a Split AC (1.5 ton) From Malhotra Electronic, Kanker Khera, Meerut since 11 Sep. 2009. but now in it some problem from last 20 days of water dropng the indoor unit. I have do many complain to the dealer Malhotra Electronics from last 15 days but till now i don't get any satisfy answer or service from the dealer.
After it i search Whirlpool Service center no. in meerut after it i found it i found the name of Kandioners electronic, City Plaza, Meerut Ph No. is[protected]. I do complain on Ph. on dated 03 sep. 09 and complain No. is 1528 in their manual comaplain register. There executive say to me with in one or two days your problem will be solve. but when don't got any responce i go Kandionrs Electronic and say to him my problem the Executive say to me give me one day i do solve your problem bt till now i don't got any satisfy answer or service from kandinors Whirlpool Service Center.
After it i do complaint(Complain Num. is GB[protected]) on Whirlpool Service Center Num.[protected] there execuitve check my status and after it she say to me today 05-sep-09 we will try solve your problem today till 8p.m. i also do mail bt i dont' get any reply or feedback from whirlpool care.
no one Engineer or executive has called me since and I am deeply anguished and exasperated by now. I feel that I have not bought an AC but have bought a problem.
I do not expect this kind of a product and this kind of deficient and callous service from a company and brand like Whirpool.
i request that please solve my problem as sson as posiible.
Thank You,


Himanshu Garg
Ph: [protected], [protected]
34, Bara Bazar Kanker Khera
Meerut Cantt.
U.P.
Pin: 250001

This is regarding the request to replace the door of my whirlpool refrigerator . I have put a complaint in the call centre dated and complaint no. are mentioned below

3/8/09 – DL[protected]
4/8/09 – DL[protected]
29/8/09 – DL[protected]

Details of the product :
Whirlpool Genius Steel
Model No. : 9126
Capacity : 180Lt
Chasis No.:[protected]

My concern...

Sir/ma,am,
This is to inform you that our whirlpool refigerator is not giving proper cooling from last month . we also camplained in service center . The engineer took it to service center but after coming from there , the problem is not solved yet . We are not satisfied with your service .
So, please I request you to take necessary action and get our problem solved as soon as possible. my contact number is [protected].

128/8,"Y" block
kidwai nagar
Kanpur ( u.p)

We purchased a Whirlpool automatic washing machine in mar 2007. It has developed problems on numerous occassions.
Just last month we got the inlet/outlet valve changed for about Rs 1000/-
The service engineer informed us at that time that we should go for a service contract.
I was not interested and told him so.

A couple of days ago, the machine stopped working altogether.
When the service engineer attended today, he said that the pcb has a fault and needs to be replaced.
My contention is, why should I pay Rs 3200/- for an entire new PCB. Why can't the company investigate what is wrong with the existing PCB and repair the same.
Repairing a PCB is not rocket science!!!! Even if a small resistor is defective anywhere on the PCB, the unit will not work.
It is high time that companies like this stop such malpractice of fleecing trusting customers.
Kindly advise if any action can be taken against these people.

From

Capt.Shivman Mehta
E-1, Chennai Port Officers Quarters
Napier Bridge
Chennai 600009

Sir,

I registered a complaint with your Customer Care on 23.08.09 that my refrigerator model Icematic 450 ltrs.is not working. My complaint No. is CN[protected]. After several reminders a technician was sent on 24.08.09 who was not qualified enough to attend to such a complaint. He informed that he cannot do anything and just came because I registered a complaint. After this, one Mr. V.P.Raj visited on 25.08.09 and he advised to contact Mr.Shriram, Area Manager, that the compressor of the fridge needed to be replaced. Mr.Shriram first advised that the team would come only on 28.08.09 to change the compressor, as no compressor is available with the company and he had to get it from some other source.
2. After that efforts to contact Mr.Shriram on his No.[protected] was futile as he did not attend any calls from my number. In the meantime, the Call Centre was also contacted and I was assured that my complaint would be looked into and somebody would visit to attend to my complaint. But it seems, Call Centres has been established for lip service only as the Whirlpool officials do not seem to pay any attention or give any weightage to the complaints registered by the Call Centres. They are simply not bothered about the customers and they never feel that they any communication to the customer is needed in case of any delay and maintain complete silence. Once they know that a complaint has been registered from one telephone No., if repeated calls were made from that number, they ignore the calls and do not bother to pick up the telephone/reply in mobile phones. Repeated requests for details of any other responsible official who could be contacted fell into deaf ears and they refused to give any details saying that as per company’s policy, they should not give the company’s number or details and Call Centre is the only source to which they pay scant respect and you have to be satisfied with the routine reply which helpless Call Centre is in anyway trained to give.
4. I am apalled at the attitude of your officials of such an esteemed company, who claims to be No.1 Company in the world. This is not the first time, I have also suffered earlier this hell with you attitude for my other Whirlpool product as well. Viz. Fully automatic washing machine. 5. It has caused mental agony and hardships to me and my family and I request the authorities of Whirlpool to look into the matter without any further delay.
6. I am sure that you will also take appropriate steps on the callous attitude of your officials at Chennai Customer Care Cell.
7. Please also advise me when your representative will visit and repair my fridge.
Awaiting your timely response

CAPT.SHIVMAN MEHTA
Mobile No.[protected]

Hi,

I have purchased a whirlpool refrigerator from Great Eastern Technocity, Kolkata with the help of bajaj finance dated 23th May 2009.
woth of 14200 INR, 0 % interest and some processing fee.
I have paid a don payment of Rs.5310i.e. 4 months EMI + and processing fee

The EMI is 1184 per month which was suppose to start from July 2009 and ends Feb 2010.

At that time they Offer me an Insurance Policy with the premium of Rs.139 per month. So, after Adding this Premium my total EMI is Rs.1184 + Rs.139=Rs.1323.

I already Paid Them 2 EMI, But after 4 months or so, I'm not getting any confirmation about my policy and not even get my Document about that policy.

I am already notice to that again But so far no step is taken.

So, Why I am paying Extra amount to them for that Policy?1

I want to teach this people a lesson so that from the next time they do take things seriously.

Pls do the needful at the earliest & let me know what needs to be done from my side.
I am ready to drag them to the court if needed.

Arindam
Kolkata

I bought a fully automatic front loading 6.5 kg Whirlpool Sensation Elite Washing Machine in May'08, The Washing machine is under 2 years warranty. On 08th August'09, the machine stopped working. I called up whirlpool call centre on [protected] on the same day and lodged a complaint with complaint number 2598.
One Service Engineer Named Mr.Kamal form Visakhapatnam whirlpool authorized service center visited my house the same day and after seeing the machine and myself explaining the complaint to him without even touching the machine, he said the PCB is gone and has to be replaced. He said it will be done in a week's time. Since then had been calling the local authorised dealer "Sri Sai Harshini Enterprises" Ph:[protected] and they have been saying today, tommrrw and kept on postponing. Today on the 14th day since the complaint, when I called the service centre, the service engineer Mr.Kamal who attended the machine came on line and says the part is not available, u have to wait one more week and starts speaking rudely.

Now with all this, one can clearly understand what " A Customer means to Whirlpool". This is what whirlpool teaches it's service centers and it's engineers to behave with their customers. They don't respond well, they don't follow up, they don't keep their customers well informed. With almost Rs.24, 000 spending on the washing machine, it is lying completely useless for the past 2 weeks. We at home are facing hell of a time, washing all clothes by hand for the last 2 weeks. When it is under warranty, the company pays no attention to repairing the defective product and on top of that we, the customers have to live at their mercy. What is this,

Hoping the above complaint is taken seriously and is dealt with the same seriousness. Please protect the Indian customers from such defaulting companies,

Chandra Sekhar Guddati

I HAVE COMPLAINT ON DATED 13/8/09 BY COM.NO:AH[protected].

NO ONE CALL COMES FROM WHIRLPOOL UP TO 17/8/09

AFTER MY SEVEN REMINDER CALL MR.RAMESH FROM AHMEDABAD SERVICE CENTER JUST
VISITED ON DATED 19/8/09 AT 6.30 P.M; BUT HE HAS NOT REPAIRED MY REFRIGERATOR.

AFTER HIS VISIT HE PROMISED TO REPAIR FREEZ ON 20/8/09 BUT AFTER MY FIVE REMINDER ON DATED 20/08/09 STILL NO ONE ATTEND MY COMPLAIN.br...

Bad Customer Service Support.
On 15th August'2009 I had placed a order for new Refrigerator -MasterMind 220Lt and On 16th we got the delivery from that day till tday the refrigerator is not working and all our milk products and other products are getting spoiled. we have place a compalaint No.MB-[protected] on 17th August'2009. now its already 4 days and theres no service engineer who has visited our house to check the problem. we have repeatedly followed up with ur service engg. thry phones they just say he would be comming, but no one turned up. I was told that the person would attend on 19th August2009 around 1-2 pm, so i had taken holiday so that we could know what the problem is. but when contacted to ur service center. we recd a phone call around 7.00 pm saying tday it would not be possible from the engg to come.. this is the service we get. when we contacted ur customer care center they informed that the engg would come by 9:30 pm and even they would also follow-up but unfortunately.. there was no follow-up nor any any call back from ur customer care service ppl who had commited saying she would be calling back to check if the engg has come or not..

I kindly request u to pls see into this matter on urgent basis. as we are undergoing the mental stress and also monetary lose as our materials are getting spoiled.

Appreciate ur quick response on this..

Thanks..

SIR WE HAVE BOUGHT WHIRLPOOL REFIGRATOR FROM EZONE PASCHIM VIHAR ON 24/03/2009 WITH RECEIPT NO. [protected] IN NAME OF POONAM BHATIA IT IS NOT WORKING FROM THE DAY AFTYER WE HAVE COMPLAINT FOR SEVERAL TIMES BUT THE ENGINEER CAME AND SAY NOW IT IS OK WE R FED UP OF THE SERVICE WE R GETTING WE HAD COMPLINES FOR IT TO THE AREA CHIEF BUT HE REPLIED THAT COMPLAINED ANY WHERE WE CANNOT DO ANY THING WHILE WE SAID TO REPLACE THE REFIGRATOR THE COMPLAINT NO. R AS FOLLOWS
DL[protected] ON DATE 23/05 AND 28/05 AND 29/05 AND 30/05 AND 3/06 ANOTHER NO. WE GOT ON 11/06 IS DL[protected] AND ANOTHER NO . WE GOT ON 10/08 IS DL[protected] BUT TILL DATE IT IS NOT WORKING KINDLY LOOK AT THE MATTER AND SOLVE OUR PROBLEM AS WE R NOT GETTING ANY RESPONCE FROM THE COMPANY SERVICE CENTRE
THANKS
POONAM BHATIA
[protected]
B-7/1 MIAN WALI NAGAR
NEW DELHI :- 110087
PH . NO. 25289737
KINDLY LOOK AT THIS AND TAKE A POSSIBLE ACTION ON IT

I bought whirlpool washing machine si-70 from nearest dealer on 22.04.2009.

After two -three months of purchase i found the spin tub little cracked on bottom.I had complained to the
the same dealer from where i had bought it. the customer care excecutive came & told us that they will replace the tub with in few days. but after 2 days I got call from the excecutive of Customer care that
they will not replace the tub.

Whirlpool washing machine is under repair fro the past onemonth no action has been since this period the time i purchased this washing machine i have been facing numerous problems and the service person he himself told us that the machine has manufacturing fault inspite of writing continously to whirlpool no action has been taken, this mnc is trying to take the consumers for granted.kindly help me out though i have purchased this machine for26000rs, i m constantly facing such problems.

I HAVE PURCHASED MACHINE ON 9.08.2009. BUT TILL DATE (15.08.2009) NO ONE FROM THE COMPANY HAS COME FOR INSTALLATION / DEMO.

REGISTERED COMPLAINT WITH CUSTOMER CARE BUT RECEIVED ONLY LIP SERVICE.

DEALER - GREAT EASTERN ALLPIANCES PVT. LTD. IS NOT RESPONDING. NO ONE IS RECEIVING PHONE CALLS.

REPORTED THIS MATTER TO HO THROUGH COMPANY WEBSITE, BUT NO RESPONSE RECEIVED.

[protected]@whirlpool.com
[protected]@whirlpool.com
[mr. renik gohil & mr. s. muniswaran ]

4TH. AUG. 09
My complain no. AH-[protected] DT. 4TH. AUG. O9

FOR ATT. OF MR ARVIND UPPAL. [C.MD. WHIRLPOOL]
============================================

BE IT KNOWN TO ALL CONCERN THAT YOUR GANDHINAGAR SERVICE AGENT FOR WHIRLPOOL MR. SUNIL IS A THIRDCLASS TECHNICIAN, HOPLESS MAN AND ABOVE ALL A LIAR OF THE HIGHEST ORDER..

SINCE MY WHIRLPOOL FRIDGE WAS NOT WORKING, IT WAS TAKEN TO THE GANDHINAGAR WORKSHOP APROX. 10 DAYS AGO. FEW DAYS LATER I WAS TOLD BY SUNIL THAT HE HAS CHANGED THE COMPRESSOR AND A FEW SPARES AND THE FRIDGE WAS FULLY CHECKED AND TESTED AND THAT HE WOULD RE-DELIVER IT THE FOLLOWING DAY.
I RECEIVED THE FRIDGE AND OPERATED IT FOR TWO FULL DAYS . IT NEVER WORKED AND WAS AS USELESS AS BEFORE. I STRONGLY DOUBT WHETHER SUNIL HAS REPLACED THE COMPRESSOR OR THAT HE HAS SENT A FALSE REPORT TO ME AND WHIRLPOOL AS WELL..
I CALLED SUNIL AND INFORMED HIM OF THE SENERIO AND REQUESTED TO DEPUTE HIS ENGINEER . HE AGREED AND NEVER INFORMED THE CONCERNED ENGINEER PERHAPS DELIBERATELY. LATER WHEN I RECALLED SUNIL, I WAS TOLD THAT ENGINEER MAY VISIT YOU ON 6TH. OR 7TH. OR 8TH OF AUG. OR AS AND WHEN HE IS FREE. THIS ONLY INDICATES HIS PTIABLE SHALLOW PERSONALITY.
SUNIL ALSO LIED THAT HE WAS RESPONSIBLE FOR MENTAINENCE & SERVICES FOR THE WHOLE OF GUJARAT AND PART OF MAHARASHTRA AND THAT HE HAD NO TIME EVEN TO BREATH. LATER I WAS INFORMED BY A STAFF MEMBER THAT THIS LIAR SUNIL IS RISTRICTED TO SERVICES FOR GANDHINAGAR ONLY.
IN MY OPENION THIS HORRIFIC SUNIL SHOULD BE SACKED BEFORE HE SCANDALISES THE NAME OF WHIRLPOOL AND CREAT A SENSE OF DISGHUST TOWARDS THE WHIRLPOOL PRODUCTS.

YOU ARE THEREFORE REQUESTED TO KINDLY DEPUTE SOME OF YOUR AHMEDABAD BASED INTELLIGENT ENGINEERS TO ATTEND TO MY DIFFICULTIES AND SALE ME OUT OF THE MESS CREATED BY THIS EDIOT.

YOUR REPLY AND ACTION IS REQUESTED. WITH REGARDS,
CHIRAG. BEHRAM. MASANI.
AHMEDABAD
PHONE[protected] &[protected]

cc. to mr. s. muniswaran [G.M. gujarat state]
mr. renik gohil [ch. Service engineer ]

To the manager:

It is very sad to write if a customer spends 25000/- for a refrigerator and have to face problems like this and nobody is bothered about it. We bought the fridge on 5th july 2009.

Few attachments are to be replaced and still we are suffering from wrong commitments and harrased.


Pls revert back or I will be forced to take the problem to consumer court.


regards

Sudhir Jain
[protected]
[protected]

I purchased a front loading washing machine from CSD on 02 Aug 09 Sl No INFO9030081 Code No 11638. It was delivered on 04 Aug 09. Engineer came for installation on 06 Aug 09. It was found defective. Today is 14 Aug no replacement was honoured. Is this the way we work. Pl advice how do I initiate legal action.

Fully Automatic Service complaint: I bought a fully automatic washing machine 3 months back and it has developed problems of PCB. After numerous complaints, waiting, harassment, inconvenience and follow up, at last somebody came to replace 2/3 parts to make it functioning. The whole machine used to rotate while spin cycle was in progress in spite of purchasing WOIL recommended stand. During all this numerous repairs and unstable machine functioning, the plastic pipe connecting to the washer has broken. WHOSE FAULT IS THIS??? A MACHINE CANNOT WORK EVEN FOR 3 MONTHS MADE BY WHIRLPOOL? Now the service is asking for charges to repair plastic pipe. Why should i pay?? I expect machine to be replaced or my money to be returned. Nobody will ever buy any WOIL product and would never recommend to anyone if this is the quality of service. This is just one complaint. Many such complaints will make you lose all credibility that you claim to have gained over numerous years. For any further details on this please call or mail me. It is a shame for a company to take such a long time to resolve issues and let customer bear service centre nuisance

I have purchase Whirlpool Friz in 2005. 14 days back the gas leaked and friz is not functioning. I have lodged complaint. My complaint No. is HD [protected]. Next day the service person visited and told us that the Freezer has to be replaced. I have taken extended perio of coverage at the time of purchase. Service person told me that I have to pay for the Freezer cost. I am ready for that. He told me that the next day it will be done. From that day we are waiting and so far 13 days have passed. The service centre at Visakhapatnam nor Hyderabad have the courtesy to call us inform about the latest postion. Daily i am making call and they are saying the part is coming today or tomarrow. I called up Hyderabad control office and asked they are saying that they can attend compalint in 14 days and after 14 days they will lookinto. I asked hime to make this policy advertised so that every person buying Whirlpool will think twice before he purchases their products. From last 13 days we are suffering like anything. A reputed company like this is cheating the customers. It is very sorry state of affairs. Till to day they are not in a position to tell me when this part will be replaced.

I purchased a 200litres capacity Whirlpool refrigerator on 28/10/2008 from M/S Khosla Electronics, Garia Kolkata, so far it was running well but on 18/07/09 it went wrong and the gas leaked. I lodgeda complaint with M/S Khosla Electronics for its repair by the company as it was still in the warranty period. On 22/07/09 a mechanic came and inspected the same and prepared a report that the ice chamber along with the compressor needs to be replaced. On 26/07/09 I was informed that spare parts were not available and it will take some time. It is almost 20 days now and still there is no change in the status and we are suffering a lot in this extreme hot season in the absence of a refrigerator.
I wonder the company which boasts of their product and efficiency in service does not keep a spare part in a city like Kolkata where hundreds of sets are being sold everyday so as to render immediate service to its customer.On contacting their principal office in Delhi I was informed that nothing can be done before the 20th of August. Thus it is proved that the company failed to render proper service to the customer after sale opf the product.
Due to deficiency in service I have been facing great inconvinence in absence of a fridge in my house in these hot days. Food go stale, no cold water available, vegetable gets spoilt, besides this I have to spent a lot of money in making regular phone calls to the service centre.
I therefore pray that the Whirlpool may be penalised for deficiency in service after the sale of the product and replace my refrigerator with a new one since it is within warranty period.

We bought a whirlpool 175 ltrs. Fast forward ice refrigerator (model : 8066 sr no, tnco[protected] years back though M/s. Prakash Agency @ Kanchipuram, it started giving trouble from the very 1st year, we have spent thousands & above on its repair(compressor failure) charges (3 times) and now same problem arise (compressor failure) this time also they aksing Rs.1800/- for its gas filling & service charge.

What I have to do now? How much time I have to complain again and again?