Whirlpool India Complaints & Reviews

H 65 Whirlpool Washing machine — Whirlpool delivering used product

I brought a H 65 whirlpool washing machine few days back. To my surprize when i opened a used machine is delivered to me.

The engineer who came for installation says he had registed for a replacement but i had not not received any authorized proof or call from whirlpool as on 12 april 08. I had written a mail to authorities available in websites but no response as yet. Can any one give me the whirlpool VP's mail id or phone number?

Regards
K Padmappriya
[protected]@rediffmail.com

Whirlpool Sensation Neo Washing Machine — Poor Customer Service from Whirlpool

I had bought a Whirlpool Washing Machine (Sensation Neo) in December'07. Last week I had some strange sounds coming out of the machine while it was running. After that following is the sequence of events that happened.
24/11/2008: I logged a complain (Ref No.: bg[protected]). The call centre executive promised me to get a call from the engineer within 2 hours. After not getting any call even after 5 hours, I again called up the customer care and they again promised me a call from executive within 2 hrs. Finally I got a call at 7:30 pm from the Whirlpool Executive. He gave me an appointment of 5:30 pm for 25/11/2008

25/11/2008: No one visited me at 5:30 pm. I called up the executive’s number, who was supposed to visit me, but it came as switched off. I called up the call centre again they assured that the executive will visit my place by 8:30pm, but no one turned up.

26/11/2008: Finally I get a call from this executive at 12 pm, telling me that he would like to visit my place immediately. As I am working and my office is around 15 km from my home, I asked him to come after 5 pm. But he said that since he's in the same area he would like to visit me now! Finally he agreed to come next day before 9:30 am

27/11/2008: The Whirlpool executive finally lands up at my home at 9:15 am. He checked the washing machine and finally told us that there was some problem with the suction motor and thats why the washing machine was creating such a lot of noise. He said that the part will have to be replaced. After he left our house, we tried to use this machine and to our horror, it had STOPPED WORKING! Till now it was only a sound problem, and after the executive’s visit, the machine had simply stopped working!! And when I called up the executive who had visited us, he very coolly informed me that the part is not in stock and hence please contact the Service Centre for any issues. I couldn't believe myself that I had wasted so much of time and money (in phone calls) to call an executive who would simply destroy my machine and wash his hands!! I called up the Service Centre at 5:30 pm and they assured me that I'll have a status by 7:30 pm. And when I called up at 7:30 pm then as very usual, there was no update and I was finally told that I can only get an update by 11 am next day.

28/11/2008: I called up the call centre at 11:30 am and again as very usual there was no update. The person asked me to call after 1hour. I again called up at 12:30 and AGAIN there was no update. This time they promised me for a call back within 1 hour. And somehow this time, I got a call from Whirlpool Head Office in Delhi. The person's name was Vikram and he promised me that since Saturday & Sunday are holidays, my machine will be repaired by 1/12/2008. After some discussion, I accepted this new deadline. But suddenly I received a call from Bangalore Service Centre and that lady very coolly told me that they will change the part on Wednesday (3/11/2008) !!

Sir, I am fed up the Whirlpool Service. Firstly the executive instead of repairing my machine makes it completely unusable and then Whirlpool doesn't even have the part to replace it ! After experiencing such a service, I would never think of buying a Whirlpool product in future. And finally can anyone help me to have my washing machine back into working condition!!

wirlpool split ACmastermind 6th sense — AC NOT GIVING APPROPRIATE COOLING FROM DAY 1

my split ac is not working properly from day one with problems like compressor tripping,low cooling,and noise,swing system not working,remote not working

this is to inform every consumer that wirlpool is the worst consumer durable company in india with no quality products in there range and neither any service.service people are just engaged in fooling around with consumer by giving absurd excuses.

Whirlpool Washing machine (Sensational neo) — poor service

I purchased a washing machine on 01.11.07 but got repaired on 30.05.09 which is in the warranty period. After several reminders through phone, the service engineer from whirlpool came and took the old machine on 28.7.09 but still date they have not repalced the machine, nor they are giving a responsible reply, if i contact them over phone. Such a poor service I have never seen in my life. I request all the people who see this website not to purchase the whirlpool company items as the service from their side is very very poor. I am going to take legal action against the company by filling a case in the consumer court regarding this.

Whirlpool — REPLACEMENT OF THE MOTOR OF DRYER

This is to inform you that i have purchased a washing machine (whirlpool 8KG) on Dated[protected] from NANDA ELECTRONICS Shop number-59 opposite T.B Hospital G.T.B NAGAR Delhi-9 vide invoice no. 3166 . Since 6th of MAY
the DRYER of this machine is not in working condition also an EXECUTIVE of your office came and attended the report
and brought to our notice that the MOTOR of dryer had been burned. Inspite of again and again reminder / telephonic message my complaint had not been attended till date.It is there for humbly requested that my machine may kindly be repaired because i,am facing problems. Kindly need full shall be done.

I have 285E refrigerator in my house at D9 Vidyut Apartment, Sector 12, Dwarka, New Delhi - 78. It went out of order and I made a complaint vide no.660 - DL [protected] yesterday the July 22, '12. Representative came yesterday and observed that compressor unit of the machine has gone out of order. I promptly paid the advance requested by him and my request was registered vide no. 27456 dated 22. 07.2012.
I have been contacting your service center as well as call center to arrange to expedite and replace the compressor by today evening as my wife is seriously sick and bed ridden. But every person contacted is telling me that compressor shall be delivered in Dwarka by evening of July 24 and may be replaced only on July 25, '12. I offered to pay the additional charges if any for expediting service and replace the compressor today but of no avail. All my requests to provide the telephone numbers of Faridabad office so that I may talk to them for expediting the delivery have also been refused.
Can some sensible person may take a trouble to read this complaint timely and arrange to get the compressor replaced today? as I am going to Guwahati on July 25, morning and my sick wife shall be alone in the house.

G.N.Mathur
Mobile No. [protected]

HI, i m akhilesh chaudhary frm 26, saryu vihar in basant vihar kamla nagar agra
maine aapke yaha whirlpool machine ki complent likhayai thi 25 din pehle or ab tk koi bhi
nhi aaya meri complent par.

Sir,
I (Linson varghese. contact no.[protected]/[protected]) purchased a washing machine (Model A-65 S) from M/S SHAM LAL KRISHAN LAL, New delhi Cant on 03 Nov 12 (Invoice No. RM-15). At the time of purchase I had requested for a Demo (DL-[protected]) . On 05 Nov 12 I received the washing machine from their Naraina go down (WAC QUARTERS 173/5 AIR FOCE STATION SUBROTOP ARK, N DELHI CANT). After repeated telephonic instruction to M/S SHAM LAL KRISHAN LAL[protected],[protected] Whirpool engineer Mr. Puri ([protected]) from Star world[protected] reached my home only on 09 Nov 12. He found out that spin motor of dryer is not working. He candidly admitted that spin motor is not available at go down (Star world) as it is newly opened and he was not able to tell me when he will be able to replace the motor. On 14, 15 & 19 Nov I contacted call centre[protected]. They were also not able to tell me when they will be able to repair my washing machine. As a last resort I contacted Star world on few occasions (Mr. Mahesh and Mr.Udith). They told me that presently spin motor is not available with them without giving me when they could replace spin motor.

After a delay of 25 days my washing machine is still not working. This mail is a last ray of hope. I want my washing machine to be replaced immediately failing on which i will have to move consumer court.

Hoping an early solution.

Sub: Complaint of Whirlpool Refrigerator purchased……

Sir,
I have purchased Whirlpool Refrigerator model: 12118 ELT, Serial No.INE[protected] for Rs.24900/- from the authorised dealer NEXT RETAIL INDIA LTD., Karamana, Thiruvanamthapuram, Kerala on[protected] vide invoice No.16531 and the Refrigerator was working to my full satisfaction. Recently I noticed that 6th Sense Cooling System ( auto cooling) is not working.
On 13/10/2012, I called the customer care and registered a complaint (Reg.No.08287) and the service person came on[protected] and told the control card has gone the same has to be replaced and agreed to replace the control card within two days and he went. I contacted service dealer of Whirlpool many times. But till this time (04.12.12) nobody has come and complaint many times Customer Care also.
Being a company having much reputation and satisfied customers all over the country, a customer purchases that brand with the belief that his interests will be protected in the entire concerned field. Here I also purchased the Whirlpool Refrigerator only on that belief and moreover it is WHIRLPOOL so I am expecting the same protection from Whirlpool and am proud of being a consumer of WHIRLPOOL items.
My request to you is that, the fault is to be cleared by the company itself with charges from the customer. So, I request your kind attention in this matter and hope that the necessary action will be taken at the earliest.

Regards,
Manikantan Nair N
Vazharathala House, Mampazhakkara
Perumpazhuthoor PO, Neyyattinkara, Thiruvananthapuram
Kerala-695126
E-mail: mknnair.[protected]@gmail.com
Date:[protected]

service at the service centre-bhopal is very bad-technicians dont know what is the problem exactly.moreover the branch manager at this center doesnt respect ladies and talks rubbish-given compaint to the branch coordinator at indore, but no action has been taken neither against the br.manager nor the service center.facing lot of problems withthe washing machine under warranty.

Dear Sir,

Thank you for sending your engineer against SR No: KL [protected]. Satisfaction Code: 756.
He has Changed the Defective Blower Motor Fitment and Refrigerator is working now.

My Main Complaint is about the Parts Charges - Rs. 900/- for the Small Motor Fitment over & above the visiting charges of Rs.285/-.

It is apparent to us that Parts Cost Charged is too high.

Regards,

For, Mala Chatterjee
H/o Ananda Chatterjee
M: [protected]

Sub: Complaint of Whirlpool Refrigerator.

Sir,
I have purchased Whirlpool Refrigerator model:Dc 205 5S, Serial No.INC[protected] from KARMAKAR STEEL FURNITURE, KARIMPUR, Nadia, West Bengal on[protected] vide invoice No.3549.From September, 2012 cooling system completely dead. I called the customer care at least 7 times and registered complaint (Reg.No.KL63/08121159;KL[protected];KL[protected] etc) and the service person came on[protected] and told the compressor has gone and agreed to replace the compressor within 7 days and he went. I contacted the customer care of Whirlpool & complaint many times.
Being a company having much reputation and satisfied customers all over the country, a customer purchases that brand with the belief that his interests will be protected in the entire concerned field. Here I also purchased the Whirlpool Refrigerator only on that belief and moreover it is WHIRLPOOL so I am expecting the same protection from Whirlpool and am proud of being a consumer of WHIRLPOOL items.
My request to you is that, the fault is to be cleared by the company. So, I request your kind attention in this matter and hope that the necessary action will be taken at the earliest.

I bought whirlpool ac last year during the month of may. As u are providing three free services none has been provided so far. I have called customer care centre for free service on 5th of may. i was given sr no. ch[protected]. it has not been attended so far. the engineer from service centre insists on coming at the time of his choice which is during day time. I have been asking him to come at 5 pm. for which he doesnt agree.
On 6th of may he gave me 4 pm time, i left all my work to reach home but he did not come. on calling him he said his boss has assigned some
other person for the job who also did not come. I wonder if this is the after sales service provided by the company. on reporting the matter to customer care, they suggested me to post complaint against service center. the name of center is AAR AAR ENTERPRISES, CHANDIGARH
PHONE NO. OF ENGINEER AND HIS BOSS IS [protected] AND [protected] RESPECTIVELY. I have experienced same difficulty at the time of installation. I had to call repeatedly to Mr. Vijay from AAR AAR ENTERPRISES, who is the busiest person on this earth, toget my split ac installed.

Sir my whirlpool split ac compressor is not working under warranty period, firstly i have complained on 13th may 2013 and still no one responded to my complain yet and neither they correctely answer to my calls. i have complained minimum 10 times but no one took my complain on a serious note. when i call on my local whirlpool service centre they refer to as companies fault and vice versa is the case when i call on customer care .today i talked to mr vinod singh on whirpool customer care he said u will get all information on local whirlpool serivce centre regarding replacement. kindly tell me the exact date of repair or replacement please kindly help me as soon as possible i would be highly oblized to you.
ABHIPRIYAM JAISWAL
547A/2 SALIKGANJ ROAD MUTTHIGANJ ALLAHABAD UTTAR PRADESH
[protected]

Dear Sir, My complaint is about your service agents "Three Star Solution" Kaniyapuram, Trivandrum, Kerala. I made an official complaint with coustomer care dated 8th oct 2013 satisfaction code 640 for SR CO[protected]. Even after repeated requests verbally and through fax communications from costomer care side as well as mine is being ignored by the above service centre for completing the repair work and reinstatement of my split whirpool A/c. As all other options are exhausted I am approaching you for forcing them to fulfill their obligations. Please do the necessary as early as possible.

Thanking you

Yours faithfully

R.Joy
Pournamy
Vinayan Nagar
Thirunagar road
Pangapara P O, near Sreekaryam
Kerala

Sir, Re : Repairing/change/Replaced washing machine White Magic 1-2-3 NXT 653H Complain No-KL[protected] Dt[protected].

For the above complain your engineer visit and made
a service request for repairing the washing machine on date for change
some partService request no. 6799 dt[protected]. But till date that was not done and I am now in very problem for this.

REMINDERS: Through[protected]. Dt[protected] Reply: We look the matter within 24 hours. 2.Dt[protected] Reply: We inform you within 5 hours. 3.Dt[protected] Reply: We inform you through service centre.


4.Dt[protected] Reply: We inform you later 5.Dt[protected] Reply: Gave me the contact no [protected] but they not respond my call. 6.Dt[protected] Reply: We look the matter within working 24 hours.

7.Dt[protected] Reply: Gave me the contact no [protected] but they not respond my call and customer executive give me old complain no.
So my request you to change the washing machine White Magic 1-2-3 NXT 653H for solve the problem.

RegardsJAYDEB GAYEN
NISCHINTAPUR
PS-MAHESHTALAKOL-700139

Dated: 04.08.2014
Sub: Request for replacement of Whirlpool Refrigerator-reg.
Sir,
I have purchased Whirlpool Refrigerator model: IC 305 Neo PRM(n) 3S Silver Fiesta, from SHREE GANESH AGENCY, BHARUCH- 392001, Gujarat PH.[protected] on[protected] vide invoice No.1290. From very first day cooling system was not working properly in both compartment and after two weeks cooling system completely dead. I made a complain to the customer care on 23.06.2014 and registered complaint ( AH[protected]) and the service person came on[protected] and told that ice has frozen in the back portion of refrigerator and freezer and he melt the ice with the help of boiled water. But after second day same problem occurred. I made a complain on 30.06.2014 vide complain no. AH[protected] the service person came on 02.07.2014 and check the refrigerator properly and told that it has a manufacturing defect and to resolved that problem a timer machine has to be installed but I denied for the same because it has a manufacturing defect and why should I installed a timer machine etc accessories separately.
After that I contacted Mr. Sorabh Agrawal, Service Manager Surat (mob no. [protected]) at least 15 times for replacement of refrigerator. Every time he replied that he is outside of Surat. Then once he told that a service person from Pune will visit shortly to consider your complain but I have been continuously disappointed by that fellow since last one month as no service person/representative from your company has visited. From last two months I have been depressed from the service and entire time taking process and having no option but to complaint directly to customer care.
I purchased refrigerator in the month of June for enjoying summer vacation and to serve best to our guest but all in vain. Being a reputed company and having worldwide Business entity and satisfied customers all over the world, a customer purchases your products with the belief that his interests will be protected in the entire concerned field. Here I also purchased the Whirlpool Refrigerator only on that belief and moreover it is WHIRLPOOL so I am expecting the same protection from Whirlpool and am proud of being a consumer of WHIRLPOOL items. I request you to consider positively and replace the refrigerator as soon as possible and take personal interest in this matter and hope that the necessary action will be taken at the earliest so that I need not to knock the door of the Consumer Court for natural justice. I hope I may not be disappointed this time.
Regards,

Devendra singh
Central Excise colony
Near navsarjan bank
Ankleshwar, Distt-Bharuch
393002
Mob No. [protected]
E.mail- [protected]@yahoo.com

water likes. problem

Whirlpool / Refrigerator — Timer Unit to replace

Dear Sir,
I have purchased a Refrigerator FF 220 Ltrs model No.5563 on 19 Feb 2002 and also done extended warranty vide whirlpool Home care Contract No. 649983 which is valid from 19 Feb 2004 to 18 Feb 2010. At the time of this contract, they told that any of the parts get damaged they will replace and two Annual maintenance visits are also free. But till date No one has come to done any type of maintenance activity. My fridge's timer unit is get damaged and refregerator not worked for 15 days. One of their representative has come on remaininding several times and did some rectification to bring my Refregirator in working condition. Though My refregirator is in working condition, display unit along with timer unit not working (they are under extended warranty period vide their contract No. 649983 dated 18/02/2003). They also told that with in couple of days they replace the entire unit, but till date there is no reply from them. This also happend about 4 months back. We keep on remainding them over phone to both Whirlpool customer help line and also the supervisor who came and did rectification work (His mobile Nos: [protected], [protected]) Please look into matter for the necessary actions.

Thanking you sir

Nagababu

Thanking you sir
Nagababu

Whirlpool / Refrigerator — Pathetic Product and Service

I have bought 310 dl graphite on 20 May2005, just after 2 weeks we found that cooling was not as it should be, ice cannot be form if we keep it whole night, we call service people they told us that gas level was not adequate so they fill it. Now after two years again that same problem has come and we called your service people again. They say that gas has to be filled, now this time we have to pay them as warranty was over, i ask them why just after two years we again need to fill the gas. It means that there is some leakage in refrigerator, but they refuses for any leakage and say that your house is near to drain (nala) so this will happen. I have never heard so much stupid reason in my life. and even our house is some 2 km away from nala. I am also a mechanical engineer and know some what of refrigeration. Earlier also we have refrigerator of GEM company and throughout life we did not fill any gas in it, we throw it because its body was rusted. So kindly take appropriate action in this matter and if possible please change this unit. I use to believe that Whirlpool was best in refrigerators, atleast in India, but now after this experience of both product and service I will never recommend it to my friends and relatives, never buy any of its products.

Refrigerator — Door alignment

Dear sir

i give complaint against my refrigerator (single door) .Purchase date is feb 2009.Igive complaint so many time but no action taken against that.only one time they come to my home and and repair refrigerator.But they not fully repair them.And the look of the refrigerator is also become bad.I said them that give me all the detail in written as you repair.But they not give the detail.

complaint number:-[protected]

mobile no:-[protected]

first complaint date:-20/8/2009

last complaint:-1/10/2009



best regard
Anand Rajpurohit

Whirlpool — Pathetic after salds service in Bihar.

Dont ever buy whirlpool products as they just offer lucrative deals to befool you and hide their callous after sales service truly their service engineers are out of world as the themselves do not know about their product.
I m upset since 29thOct 2006 when I bought Sensation elite front loading washing machine. What to do now.

whirlpool refrigerator 265L — worst service to the customers by whirlpool

i purchased the refrigerator in 2007 from then i have changed the compressor 3 times, one of the worst service ive ever come across, no response for any calls by the service centre. now on [protected] fridge dosent work no cooling, ive called the service centre 25 times, i have spent Rs50 for my phone calls, so far no response iam helpless ..... my mail ID [protected]@gmail.com

Whirlpool / Refrigerator — Mental Harassment at the time of Delivery

I got the delivery of Whirlpool Fridge Prof Elite Crystal Inox 340 Ltr today at my home. I have specially asked my 60+ aged parents to come to my house to be present at the time of delivery as me and my wife are both working. I am quite and shocked to know that the delivery guy from Adarsh Marketing , Dist palwal. delivered the Fridge at Ground Floor and said its his job to deliver only there. He was not hving any labourers also along with him to get that Refrigerator at our home on 1st floor.

Its a sheer harrasement for my aged Father to go around and look for people to help us to take this fridge to our house at First Floor. Its really shocking to know that Delivery was not made till the house. This is totally unacceptable.

On top of that, when my Father arranged for two people and got Fridge upstairs, he also had to put his effort. For a 66yr old person this was too much an effort. And also, the delivery guy also asked for some money for lending his hand to get Fridge upstairs and my innocent father paid him 100 bugs too.

This is a case of mental harrassment for my Father and trust me if i was home that time I would have refused to take this delivery.

I can easily take this case up to the top level of Whirlpool Management if I dont get any response on this issue by them. This is case of worst service I have ever received or Heard of.

whirlpool(refrigerator 310L) — technician spoiled our refrigerator

We had purchased a whirlpool refrigerator in the year 2006(june) ,with five year guarantee on its compressor.Its compressor went out of order for the first time in january 2010. It was replaced by the company's technician.we again encountered the same complain on 11/6/2010 and registered a complain for the same. Its compressor was replaced on 12/6/2010 and Rs1600/- were charged but after an hour we faced the same problem for which the technicians examined it and told us that the earlier techs had not flushed and cleaned the cooling pipes as result of which the freezer of the refrigerator is no longer functioning and needs a replacement.For which the cost of the freezer is being charged.Thus the techs have spoilt our fridge and are charging us for the expenses involved.We are not going to pay for the same as the problem has occured due to techs mistake.
Kindly ponder over the issue quickly and make our refrigerator functional as soon as possible.

Manjeet Singh
Ph no.-[protected]
[protected]

Dear Mr. Kurian,
The above complaint sounds like an exact replica of our experience with a front-loading 6 kg machine we purchased almost a year ago in Pondicherry. However, I have tried to find ways to contact the Whirlpool India headquarters but haven't succeeded. Would you please send me any email addresses or websites you have that may be useful in contacting the 'higher ups'?
Thank you!
Mrs. Chali Grinnell
Auroville, Tamil Nadu

Very very very very very poor response.I am requesting please solve it.

Hi I am Lalita from New Delhi.There was a problem with my refrigerator its not getting cooled so i called the Whirlpool people and they have done gas charging in my refrigerator but their are again the same problem i called the whirlpool call center they are telling "within 3 hrs our people will contact you" the same dialogue iam listning for past 17/06/2009 but there is no responce My complaint no. is DL06090173.Now I want replace my referigetor.So pleas responce on my complaitnt.
contact no.- [protected]

vry vry poor sarvices from r & a globall he is dealer of whirlpool i m fed from him and whirpool, plz dnt buy dis third class product

i have whirlpool fridge, but jabse maine yeh yeh buy kiya hai, i am not satisfied, kiya mai ese thore or paise de ker change ker sakta hu,

I HAVE PURCHASED A WASHING MACHINE MODLE DESCRIPTION WHIRLPOOL FPAN651 / 6.5 KG WHITEMAGIC F.A.WM FROM GREAT EASTERN TECHNOCITY DATED 25.02.2009 VIDE BILL NO. TC/CM/12234/08-09 .
1>THE MACHINE WAS DELIVERED WITH BROKEN LEGS/STAND,A COMPLAIN WAS MADE AND BEING REPAIRED AFTER TWO DAYS.
2>AFTER 2 WEEKS THE MACHINE STARTED MAKING NOISES AGAIN A COMPLAIN WAS MADE AND AFTER BEING VISITED BY THE SENIOR ENGINEER THE MACHINE WAS DEAD
3>THE VERY NEXT DAY A COMPLAIN WAS MADE THE SAME ENGINEER VISITED WITH A SPARE & TOLD US THAT IN THIS MODEL THERE IS A PROBLEM I AM GOING TO CHANGE THE PARTS BUT HOW LONG WILL IT WORK I DONT KNOW
4>AFTER FEW DAYS THE MACHINE ROD WHICH TWIST INSIDE THE TUB WAS DISMANTELED AUTOMATICALLY, I SURPRISED BY THE MALFUNCTIONING OF THE COMPANY & ITS SERVICE EMPLOYEE THAT IF AN ACCIDENT HAVE OCCURED THAN WHAT WOULD HAVE HAPPENED.
5> AGAIN AN ENGINEER WAS CALLED THE SAME ENGINEER VISITED AND FIXED IT.AND TOLD NOT TO USE UNTIL AND UNLESS A PART NOT AVAILABLE OVER HERE WILL BE REPLACED
6>AFTER 15 DAYS WASHING CLOTHES WITH THE HAND WHEN WE DINT RECEIVED ANY COMMUNICATION FROM THE COMPANY WE AGIAN COMLAINED AND AFTER FEW DAYS THE PART WAS REPLACED
7> AFTER BEING OKAY BY THE ENGINEER WE WASHED THE CLOTHES ,ALL OUR CLOTHES WERE TERED LIKE PAPER AGAIN A COMPLAIN WAS MADE BUT THIS TIME ONLY TO DEEF EARS.
WE HAD THE TALK EITH THE LOCAL SERVICE BRANCH HEAD OF KOLKATA MR VICKY,CONSUMER DEPT. CHEIF MR SURRENDER .I VISITED SEVERAL TIMES TO THE LOCAL OFFICE OF KOLKATA AT SHANTINIKETAN BLDG BUT THIS TIME ONLY WASTE.
MY COMPLAIN NO.IS KL[protected] DT 22/06/09 :KL[protected] DATED 01-07-09
AFTER PURCHASING A NEW WASHING MACHINE I AM FEEL AND BEING SUFFERING AS I HAVE PURCHASED A SECOND HAND WASHING MACHINE . PLEASE ADVICE WHAT TO DO ?

Washing Machine — Timing programme defect

Dear sir ,

i have purchased top loading mashing machine bearing the sl no wo175zcx300185v / model no wa75116ceg/xtl was working good for past five years. Now timing programme is changed with different mode of operation.

kindly register my complaint & deploy your technician to rectify the trouble.

Address;

venugopal l.r
# 502, "sriksha"
K R S Gowda Extn,
HMT L.O,
NAGASANDRA POST,
BANGALORE 560073.
Mobile No [protected] / [protected]
E mail [protected]@gmail.com

whirlpool washing fpan651

power on switch working normal, led glow normal but program function is not working, the circuit board is defected now i want to solve the problem urgently, what can i do and how can repair the circuit board.

youvaraj
[protected]

Dear Sir,

I would like to complain regarding whirlpool make R.O.. I purchased R.O. from your

distributor M/S Murli Electronics, Bareilly (U.P.) on 29.9.2009 & that was installed with your company brand matelic stand from your service centre engg.but unfortunatly after3-4days R.O.felldown with matelic stand & it broke from inside that I show to your distributor. your Bareilly service centre did not take any action regarding damadge R.O.. afterthat I inform to M/S Murli Electronics, Bareilly then one staff came & fitted that damadge R.O. but still R.O. is not working properly & very noisy sound came from R.O..So, I request you kindly take action against damadge R.O.Change & install properly immediatly.



Thanking you,

From-

Nandan Chakraborty,

156, Krishna Nagar Izatnagar, Bareilly(U.P.)

Whirlpool — Not giving Service

We have purhchased the Whirlpool Washing machine in 2005 and renewed the warrant period in 2008 upto 2010. The machine stoped working in the first week of may 09, When we lodge a complaint with Customer Care, they are promising me that engineer will be visiting today or tommorow. But that today/tommorow never came. On 10/06/2009 one engineer from Kevin Services (Kharkana, Sec'bad) Authorised Service Partner has came and taken the machine to work shop for repairing the same. On 22/06/2009, Transporter has come with machine and taken Rs. 400/- as transport charges. When we tried the machine, we found that Service Center has despatched the machine with out doing anything.

As we are handicapped with Machine for more than two months, it is becoming very difficult.

My cell no is [protected]

The complaint number given by customer care on phone is 4328

I have purchased Whirpool refrigerator Sr. No. INA[protected]Y on 30th April 2006. Now there is no cooling in the refrigerator and also short circuit in the body of the refrigerator. I am trying again and again in Ph. No.[protected] but no one picking up the phone for complaint.
It is thereofre requested to do the needfuly for early repare.
Saroj Dwivedi
MLIG-4/443 Sector-H
Jankipur, Luckow
Cell No.:[protected]

Whirlpool/ Washing Machine — no responce in attending complaint

i have purchease washing machine on 04.11.2007 which is still under warranty till 03.11.2009.
it has stopped working on 21.10.09. i have regidtered complet via Comp. No -NP[protected]. i am following with customer care since last 3 days daily but no body turned up to attend the complaint.

I have purchased one Auto Washing Machine through M/s. Pantaloon vide their cash memo no. T20/10323 dt.20.10 09 and it was paid by cheque on 14.10.09. after receipt of machine it was found defective by your service engineer Mr. Santanu De on 27.10.09.Accordingly service request had benn made by service request no(SRN) 14165. dt 27.10.09.

But till date I have not received any possitive reply from your end from kolkata. On the contrary I haveen harased by your service people by providing different telephone no.which are fake (I feel).

Please note that we have been adviced by friend to purchase your mmake, accordingly I Purchased one Refrigetor and one washing machine on the same date, refrigerator has got no problem.

I would request you to please send proper reply and replacement.

Regards

Jharna Choudhurt
BD314, Salt Lake, Sactor-I
Kolkata-700064.
Mobile [protected].

I had complaint on date[protected] no is 589.& next day he is also attend my complaind but i am not satisfied with him because my complained still pending.write now washing machine not working.
my mobile no [protected].
machine whirlpool 8 kg semiautomatic

bad response

Similar is my case with whirlpool. I registered for repair works for my whirlpool fridgewiththe customer cell on 23rd Nov 2009. The no. the customer cell allotted me is 40182.Till (today) 30th Nov, 2009 no one has attended. Whenever we call them we get a very polite human reply that within two hours we will be called and their service personnel will be at our doorsteps.Thisnever happens and we have been trying over phone three times daily only to hear different human voice but we get the same reply. This speaks very ill of the reputation of whirlpool. Expecting the service person some one has to be always at home by applying for leave and losing salary.Is there anyone in whirlpool who could attend to this so that whirlpool can turn around in establishing them as a reliable brand.

I have purchased a Micro wave oven just two years ago, I had a problem last month and one service engineer attended and told us to replace the control panel for which we have agreed to replace
Sofar no response from any of your service engineer and also there is no body to attend the call for the number given by the concerned person
Two days ago agian i made a complaint in customer cell and agreed to send the engineer by yesterday, agian it gone in vein, no body was turned up so far.
Is there any system in Whirlpool to attend the customer complaint and to take a suitable corrective acion can be taken
Some body may help me resolve the problem immediatley

26.12.2009.
Respected Sir,

kindly arrange fault rectifier in my whirlpool-washing machine, I am doing complaint regular pass one week from 21/12/2009. No response, what I do, I don't know now, Please arrange this one time next newly whirlpool.
Your Chennai Home care centre not take action in my compaint and not give me compaint register No. following. From Date: 21.12.09.

Auto Sparkle:
Model: AUTOSPARKLE-LTGY
COLOUR : LIGHT GREY
SERIAL NO; INB[protected]
MODEL NO.7240
DATE 0F MFG.17 Dec 2003.
1.My whirlpool washing mechine purchase date:14/1/2004.
2..I am continue contacting AMC you are Chennai care centre:

1. 1st AMC date 17/6/2006, Reciept No.3369, at authorised service partner of whirlpool,
SRI SAI SERVICES. (One year AMC)
. 2. 2nd AMC date 02/1/2007, Rerceipt No.5690, at authorised service partner of whirlpool,
SRI SAI SERVICES. (One year AMC)
3. 3rd AMC date 27.6.08, Receipt No.3747, at authorised service partner of whirlpool,
SRI SAI SERVICES (One year AMC)
4. 4th AMC date 5.7.09, Receipt No.3319, at authorised service partner of whirlpool,
SRI SAI SERVICES.(Two year AMC)
.
Be Complaint in present this time.

I believe you: You take action Immediately.

Present Phone No. [protected].

K.JAYAKUMAR.

Your whirlpool washing machine at work excellent two years. Next sevice slowly or careless.





K.JAYAKUMAR.
Phone No. [protected].

This mail is in reference to the poorest costumer care service provided by Whirlpool. I had bought a Whirlpool Inverter on the 05/01/10 from QRS in Trivandrum. Since then began the nightmare of calling up the so called customer care service. From the time I bought the inverter, till date I have already faced problems with the machine at least five times. Being a patron of Whirlpool I had decided to go for this in spite of my friends warning me as this was newly launched product. Every time I have a problem I call up the customer care and they assure me that a person would come and fix the problem within next 24 hours, but it never happens. Finally after the third problem one person showed up and had a look at the machine and said he wouldn’t be able to help as he was not an engineer. I really don’t understand why the person was sent if he didn’t know anything about inverters. Isn’t the Service Center supposed to send qualified technicians to attend to guest complaints? Again on 19th of this month the inverter started giving me problems and on 20th I called up the customer care and as usual they assured me someone will come and rectify the same, it has been a week since then and till date nobody has bothered to call or come to rectify the inverter. If you can retrieve the records for the number of times I have called your customer care in Trivandrum you will actually be surprised. Now I am in Bangalore and my parents alone are at home (for whom I had bought this) and they find it difficult without an inverter as there are lot of power cuts in that area. False promises and assurances have become the tagline for your so called Customer Care Service. The people at the Customer Care Centre are least bothered about the problems of the client and either they keep on transferring the calls or put you on hold till you hang up.

I am in the process of settling down in Bangalore and had booked a couple of home appliances for my house but after this kind of service I have no faith in Whirlpool and most importantly the people hired by Whirlpool.

Incase of any more information from my end, please feel free to get in touch with me at – [protected].

Mr. Raghu. S

i registred an case on for my refrigirator and they said they will charge since its extended warrenty, i agreed and the first day techinician came with small bag( doesnt contain any tools in that, just some files) i dont what he want to check and he just tested the electric connections and said i didnt understand the problem i will come along with another guy tomo, and that tomo never came till date its already 10 days, every day i call the customer care and politly they "we apolize for your inconvenience" it will be done. but they even dont care to call back to update weather they will do it or not.



i wish to spit on the face of managment who takes care of the customer care. really

whirlpool sensation — no response from the service provider

I made a complaint with the customer care on 26th September.My complaint no. was AH[protected].The service enginner(Mr. Nirav ) (Ph. No.[protected]) who came detected the problem said that the part has to be called from the company which might take 3 - 4 days.Since then there is no response from their side even after repaeatedly folloeing up.I even contacted the supervisor(Mr. Mitesh Shah) who was suppose to get back with a date as to when the machine can be repaired by 24 hrs. but its more than 72 hrs. now.
I am expecting some strong action now.
thanks,
shuchi sharma.

Quality and Sevice Whirpool washing machine section is pathetic. They charge very high compare to other local brands with poor service. I suggest - escalate this to their headquarter and copy to all Board members in the mail. I did the same and got immediate reply in 24 hours. Quality of product being aside which is certainly below par ...response time has improved when u copy to board members. Get their email id from the Whirpool India website

Any questions - please mail me [protected]@yahoo.com

Regards

Radhein

SHREE SAI AGENCY — DISCONNECT SERVICE

i have my post paid number [protected] this number dis connect service
because my area is out side & no network in a airtel so ple i have discontinue this service. i have last payment december.

i am interested your airtel agency for the card is new ceate in pune
mo.no.[protected]

Whirlpool — Incorrect serial number on AMC receipt

The serial no. on AMC receipt was written wrong. The original serial no. of the refrigerator is INA[protected]. This AMC is done by Mr.Harjeet Singh on 9-8-2010. So kindly take strict action against him and recovered this AMC.

Subject: illiterate, abusive, irresponsible and urgent behaviour of Whirlpool customer care and its agency Sri Saisaran Service . Issue of Refrigerator not resolved ticket number 26580 & 10340.

I am totally dissatisfied by the irresponsible behaviour of Whirlpool employees. The disconnect my call whenever I call them to log complaint about my long pending Refrigerator issue (Since 7th May 2013). In addition to that the escalation manager is such irresponsible and doesn't want to take ownership of issues, instead he simple asks the agent to say that he is busy in meeting and disconnect the call. I tried about 5 times out of which he picked the first time and rest of 4 times he false commits via agent that he will give a cal with in 1 hour. His name is Parthasarathy. The irresposible agents who where just passing time by giving a false commitments were Ram, Arif, Ganesh, Moorthy and sivakumar. These guyz always disconnected when I give a call. Is this the service provided by the Whirlpool and its agency Sri Saisaran Service (Medavakkam) Ph.No:[protected].
I have fridge issue since May 7th. The Sri Saisaran Service guy (Subramaniam) came and he troubleshooted the fridge and said that the Compressor is fine there is issue with GAS block. After doing something he said the issue is resolved and tricked us to give the satisfaction code. They closed the ticket with that code without our knowledge. The Issue was still there. I called the service center many times and they came again Subramaniam (Technician) and Balasubramaniam (SPOC for escalation). Balasubramnian told that he will make sure the issue will be resolved and I can call him directly. This time the technician said that there is issue with compressor. The technician doesn't even know to troubleshoot he told that the compressor is good and later he says the compressor is bad. I am sure he did something and tampered the compressor. When I call Balasubramaniam as he told me to call directly, he speaks rudely and says that he won't do anything and I have to call his office Sri Saisaran Service.
Since the old ticket was closed by cheating us. I thought creating new ticket will resolve the issue and I strictly told the customer care not to close the ticket until I say. This ticket was raised on 15th May 2013 and without my knowledge it was closed on 18th May 2013.
Such an irresponsible customer care and cheating service agencies Whirlpool has. When I call Sri Saisaran Service, Vijay picks the call and says that the complaint will be opened only for 3 days and if the issue is resolved or not it will be closed. Such a false commitment and cheats Whirlpool and its agencies has.
I called on 20th and ordered new compressor and it's been a week now, still it hasn't arrived. I was calling the agency daily about the compressor and they were repeatedly giving false commitments that the it will come next day. When I called customer care to escalate this irresponsible and rude behaviour of Agency. I was surprised to hear that the new ticket was also closed stating that "Customer refused to pay" on 18th May 2013. It didn't had any update stating that I called on 20th May 2013 and ordered new compressor.
Just to save their SLA(Service Level Agreement) between Customer care and Agencies. They take customer for a toss and close the tickets without resolving their issues. They don't even bother to understand the feelings and frustration of customer. Such a pathetic service is provided by Whirlpool and its agency Sri Saisaran Service.
If I say I will escalate since the issue is not resolved, both the Customer care and the Agency starts to speak rudely as if no one will ask or question them, for their rude and irresponsible behaviour. I believe We the customer pay them and they are suppose to understand the customer feelings and have to resolve their issues rather than hurting their feelings and playing around with the customer.
I may be rude in my email because I have gone through such an harassment for a month now. I don't have any hope from whirlpool (its service and its agencies).
I strongly recommend my friends, colleagues, neighbours, relatives and others not to encourage the Whirlpool business by purchasing their products. I have raised this complaint in consumer complaints, Mouthshut and other grievance websites.
My Name is Syed Ikram. My phone number is :[protected].
I am sure that no one will call me to check my issue, in fact it's the issue happening to every customer who have purchased Whirlpool product. I have come to my senses that I should not purchase anything from Whirlpool.

this is for the poorest customer service provided by the whirlpool company. i have registered a complaint with whirlpool and have been provided with the SR no. KL[protected] for replacement of a part of my refrigerator . i have been assured by the office people to get my problem solved within a week but today, 8th of june 2013 i am told to wait for another 1 week. neglecting the problem i'm facing without refrigerator in the summer time. i just want to know who is responsible behind this delay? and now when i call from my number to them, it is disconnected or not responded by the concerned people in the kolkata office . i can only get hold of them by calling from other numbers. now i have promised myself not to purchase any product from whirlpool and also to suggest others not to buy anything from this company as well. i never expected such a renowned company to be so much negligent and casual.

Whirlpool Washing Machine — Washing machine burst while washing

I have purchased whirpool washing machine semi automatic sparkle model on[protected] in jainsons
mylapore chennai.Three months back washing machine burst due to water leakage, we have informed the service team they have corrected it but today we faced the same problem.same way the washing machine burst and creates smoke.I am totally upset because this washing is done by my old mother she is very much distracted mentally as well as physically.I have very much trust in whirpool products and i have also referred whirpool products to my collegues and my neighbours, but today i have faced and felt the bad on whirpool product because of this two consequetive incidents.

Within a year i have got two major problem on my washin machine.Due to this my mother is afraid
of washing clothes with that washing machine even though it was repaired.

I have purchased whirpool washing machine semi automatic sparkle model on[protected] in jainsons

mylapore chennai.Three months back washing machine burst due to water leakage, we have informed

the service team they have corrected it but today we faced the same problem.same way the washing

machin burst and creates smoke.I am totally upset because this washing is done by my old mother

she is very much distracted mentally as well as physically.I have very much trust in whirpool

products and i have also referred whirpool products to my collegues and my neighbours, but today i

have faced and felt the bad on whirpool product because of this two consequetive incidents.

Within a year i have got two major problem on my washin machine.Due to this my mother is afraid

of washing clothes with that washing machine even though i was repaired

Hi...
This is ridhanya from coimbatore, Tamilnadu... I totally agree wit wat u say.. i bought a whirpool fully automatic Washin machine durin Dec 2008 which created lots of problems.. i was upset with the condition of the machine and also wit the poor service of Whirpool for the past 3 months.. Whenever i called up the customer care and made a complaint reg the non workin of my washing machin, they told that they wud immediately attend by sendin a service executive, but never turned up at anytime.. Many times i was left unattended even without a proper reply.. Due to frustration, i consulted an advocate and asked for a legal advice in order to file a consumer case against the whirpool.. Through him, i sent a legal notice... Surprisingly, within two days of the receipt of the legal notice wich i sent throu this lawyer, the service men came to my house and made my washin machine work properly..Thanks to the advocate...! Now my machine works properly without any problem..

Before six days I have sent email to you but not reply as yet. My washing machine not function smoothly . Water not to be heat . I have lodge complain service centre at Begusarai Bihar in the month of june09 but not response as yet.Information regarding service centre -mobile no [protected] [protected] & [protected]

Whirlpool Washing Machine — Continuous complaints of machine stoppages,drum problems etc

We have an whirlpool automatic washine purchased in October 2007 in Chennai.The machine has been giving a lot of problems right from the start.A lot of complaints have been registered and attended but the inconsistency of the machine remains.Now,the customer care also does not register the complaints as earlier complaints are still open.The last complaint was given on 24th december2009 with complaint no.22693.but no one has attended the complaint.The call to customer care has been of no use yet again as the last complaint according to them( dated 14/12/09) is still not closed thus no new complaint will be registered.Whirlpool mamangement is pathetic and does not repond at all and keep diverting the calls to Customer care.

We need help to get either or money back or get a replacement of the machine.

Anita mittrac/o yash mittra : [protected]/[protected].Chennai.

Dear All,
I wish to bring to your kind notice the following facts about my Whirl pool top loading 2003 model(White Magic F 65) washing machine:

1) The said Whirl pool washing machine (was purchased at Navi mumbai Vashi through sumaria out let.)

2) Subsequently we paid by 2003 4 th. Dec. a sum of 1080 for service contract with KASTURIENGINEERS. In receipt of the message of our contract with Kasturi engineers, we recived a letter from Whirl pool's vice president - cosumer services Mr.Shantanu Dasgupta authenticating the contract and Home care plan number and an authenticating note.

3) But we never had a chance of the visit of the Kasturi Enineers to service our said Whirl pool washing machine due to no reason from our end and may be the president of Whirl pool shoul be knowing.

4) Now since our Whirl pool washing machine has started to give some trouble like stopping frequently while washing is going on I approached the service engieer Mr.Shaikh from Royal service at Vashi ( Navi Mumbai) they informed us we have to use a descaling powder known as scale gone / Clear Must ETC, to clean the scales formed below the arbor, and the same is not given in service manual when the said Whirl pool top loading machine was launched, but Whirl pool manufacturer has started to add the name of the chemical in their susequet brochures of subsequent models which is not made to our knowledge.

5) Also nobody from Kasturi Engineers is available now to settle there non servicing of machine during 2003 to 2007.

6) The latest issue is for servicing the machine by Royal I have to pay money for the service call and washing machines PCB has to be changed at a cost of Rs.3000/-.

7) Please give me justification for my grievances.


Regards,

Ranganathan

good to inform to make people aware

We have an whirlpool full yautomatic front loading washine machine purchased in January 2006 in Patna ( Model no 9180. sl, no 1NB[protected]The machine has been giving a lot of problems right from the start.A lot of complaints have been registered and attended but the inconsistency of the machine remains.Now, the customer care also does not register the complaints as earlier complaints are still open.The last complaint was given on[protected] with complaint no 263. and the machine was broght to Pana repair center but no one has attended the complaint. no new complaint will be registered.Whirlpool mamangement is pathetic and does not repond at all and keep diverting the calls to one man to other.The charges for components required for repair for Rs6800/ only has been deposited by me to the Whirlpool on 03.03.2011

Bhagwanjee Roy Patna

I have bought a Whirlpool Washing Machine in the month of January 2012. There is a water leakage problem in the machine. Despite repeated complaints to the customer care NOBODY bothers to attend to the problem. The issue was escalated to the Area Supervisor in Bangalore (Banashankari-Kumaraswamy Layout), and yet it is of no avail. Is this the way customers are attended to in Whirlpool? After a complaint number is generated, it gets automatically closed in the system WITHOUT being attended to. This is a very deplorable way of handling things.

I am lodging a consumer complaint against Whirlpool and would bring up this matter across forums so that people are aware of how the customers are attended to.

Avoid Whirlpool Washing Machine

Anybody plan to by Whirlpool Washing Machine ? Please change that decision, its very poor in quality and service. i brought Whirlpool Washing Machine and next month Started complaint. I feel, I cheated

I made a complaint No.DL[protected] dated 3.8.2009 regarding Duromax Stablizer to Customer Care and again made a complaint No. DL [protected] dated 21.8.2009. The stablizer with refrigerator was not working and they provided me an old one and not my make. I requested so many times to provide me my stablizer after repair/replace but nothing has been done, while one and a half month has passed. The service provided by Whirlpool is not satisfactory.