[Resolved]  Whirlpool — Whirlpool Refrigrator issue (Pathatic Service of Customer Care)

To,
Manager
Whirlpool
I Bishnu Kumar, My Complaint Number is PN[protected] dated 12.1.2010.my mobile number is [protected] I purchased whirlpool professional refrigerator Model no 11061ELT, serial INE[protected] on dated[protected].Within few months sound problem started. Regarding this we communicated to Vijay sales and Vijay sales logged a complaint to Whirlpool Company, a technician of whirlpool came and solved the problem. Two times refrigerator automatically shutdown and restarted after few hours.On 10th Jan2010 we noticed that all the food items kept inside the refrigerator worth Rs 3000 got spoiled. The refrigerator stopped cooling. We immediately logged a complaint to Vijay sales on dated 11jan2010.A technician of whirlpool visited and inspected the machine and concluded that there is defect in the compressor, due to which the refrigerator has stopped cooling. After 3-4 days another technician of whirlpool inspected gave us the feedback that there is no gas in the compressor, so gas has to be filled. When asked about the main cause, he was unable to give the exact reason. According to him it may be due to electricity. But this cannot happen because we have attached a stabilizer also of Whirlpool Company. He only wanted to refill the gas but was unable to give us the assurance that this problem would not happened again.It is very unfortunate that hardly only have few months passed and the refrigerator stopped working. After investing a huge amount we purchased the refrigerator of the brand whirlpool for its good quality. It is very depressing we are facing mental and economical problem.
We are not at all happy with the performance of this refrigerator because it has so many problems:
1. Sound Problem
2. Compressor Problem
3. Automatic Shutdown Problem.
Because of your poor customer service of whirlpool my refrigerator is not working from 10 Jan 2010 (around 20 days). From 20 days they people misdirected me and wasted my 20 days. Every time I called to Vijay sales shop and then only then I got call from customer care.Form customere care side they never called me to resolve this issue. In starting somebody called me from whirlpool and commit that he will do the replacement of refrigerator and after that they denied.
After that I communicated with Mr. Ganesh Rao (From Whirlpool) and he was not ready to replace the refrigerator and but he told he will replace the compressor of refrigerator. I was frustrated that’s why I was ready to replace the compressor with the condition that if any problem comes within 6 months they will replace the refrigerator. I communicated with Nilesh from Vijay sales and he told in starting Mr. ganesh rao was not ready to give 6 month guarantee in written but now he is ready to give the 6 months guarntee and they will replace the compressor in this coming Monday (1Feb2010) .After that I received the call from whirlpool that they will replace the Compressor today on coming Monday (1Feb201). Again today on 1st Feb 2010 Nilesh from Vijay sales also called me and told me before 2 PM they will replace the compressor.
Today morning around 9:30AM one technician from Whirlpool visited my house without new compressor and told us that Ganesh Rao asked him not to replace the compressor. Again I communicated To Ganesh Rao and again he denied to replace compressor and told that compressor change is not required. He told technician suggest that compressor change is not required. But I want to let you know that this technician was already visited my house previously and told me that He don’t know the cause of the problem. I will just fill the gas in compressor and I asked the guarantee that this problem will not come again. He told that He is not able to give the Guarantee of single days because I don’t know the problem. He told that may be it happens because of electricity load but I replied we are using the stabilizer of Whirlpool Company only and it is sold by whirlpool technician only. Then he was speech less.
Your sales guys told that this product will not give any problem and it will survive at least 20 years. Within 7 months your refrigerator was stop working and within 2 month your stabilizer was stop working.
Now I Understood very well that what whirlpool brand is and its reputation.
Please Resolve this Issue as soon as possible.
If you replace my refrigerator then I will appriciate youe decision.If it is not possible then atleast change my compressor.
Regards,
Bishnu Kumar
[protected]
[protected]@yahoo.co.in
Pune