[Resolved]  Whirlpool — Service Problem

Address:

Chennai, Tamil Nadu

Hi

I purchased Whirlpool Fridge in 2007 which was working fine without any issue. Suddenly last week (15th Sep 2011), some short circuit happened in fridge and it started smelling. We switched off and intimated Whirlpool Customer Care (Case Number[protected]. From the conversation with customer care, we came to understand:

1. Our Fridge has 1+4 years of warranty and guarantee which implies, 1st year we will get complete service free of cost and from 2nd year till end of 5th year, only Compressor is under warranty and guarantee. Though the Sales Representative (Dealer) said us, we have 5 years of complete service at no cost. No problem, lets ignore this.

The service person came and checked. He charged 280/- and confirmed the following:

1. Due to high-voltage, short circuit happened which burned some wires inside the fridge are burnt.
2. This issue happened due to short circuit. Because of this, Whirlpool will not take up this case.

I told him, if there was high-voltage, then 1st thing is Stabilizer will go for a toss, but here Stabilizer is working. The service person said, we are not using Whirlpool Stabilizer which is recommended for Whirlpool Fridges. I told him, the dealer/sales representative said, the stabilizer which we purchased is the best and safest. Also, while installing fridge, whirlpool person came and didn’t said anything about stabilizer (like we should use whirlpool stabilizer for whirlpool fridges).

I also highlighted, if Whirlpool is not going to repair, then whom we should approach. We are ready to pay for repair? Finally, the service person said, if we can provide them a bill copy, they can check if Whirlpool can exchange this. We provided the bill copy and then we didn’t get any call.

We just got a message, that our case is closed. We were shocked and again called ‘Whirlpool Customer Care’. They opened a new case “[protected]” and same sales person came. This time, they said, Whirlpool is not going to exchange it and the fridge cannot be repaired.

We again told them, if Whirlpool is not repairing it, then whom we should approach. They didn’t had any answer. They left.

We got a message, that our case is closed as we didn’t agree to pay money? We are shocked. Again we called up ‘Whirlpool Customer Care’, but they are not listening to our problem and they are just telling that some service person will call. It’s already 2 days over and no one called yet?

Please guide me, what I should do next?

Praveen

My Contact Info:

[protected]@gmail.com
[protected]