[Resolved] Whirlpool India — Repairing of the washing machine | |
The engineer of M /S Gemini Home Appliances & Services (authorised Whirlpool Services Partner) attended the complaint and advised to for TSP, replacement of inlet pipe, replacement of drain pipe, cleaning, VF, replacement of Torque motor on dt 29/12/08 and taken Rs.2500/-(cash receipt no 1013) and machine to workshop on dt 30/12/08. Again final payment of balance Rs.2650/(cash receipt no 98/4855)Total amount paid Rs.5150/-.But machine is still defective and giving too much noise like airplane takes off .The Whirlpool India do not want to rectify the fault in spite full & final payment of Rs.5150/-already made by me. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Dear Sir
This is regarding AMC of whirlpool washing machine model 7372 with Agarwal Refrigeration & Eletronics, whirlpool authorized service centre, Jaipur. SI No is INB[protected] on 18/10/2008 in name of Sh. Virender Verma.
The AMC of the machine is covered till 18/10/2010 and was done by Mr. M.K.Goyal, from agarwal refrigeration.
Sir since past seven months there is problem in machine regarding rotator and has not been replaced by the firm even after a series of complaints to both customer care and service centre. Neither we are getting any proper response from the firm.
And the most unbearable part is the attitude of Mr. M.K.Goyal, and to maintain the goodwill of the ‘Whirlpool’ such persons should not be allowed to visit any customer.
He has given a fake report to the firm that the W.M is OK and the best thing is that he has even not visited the house of customer against complaint no JP[protected].
The reality came forward when we have launched another complaint vide complaint no JB[protected] after three days of previous complain.
Mr. Goyal has also charged Rs. 250 extra as processing fees – ‘Suvidha Shulk’ for AMC of our washing machine in addition to Rs. 2100/- AMC cost for 2 years.
Today i.e on 21/10/2009 he visited our house against complaint no. JB[protected] and conveyed us that machine is OK and part has already been replaced, but as far as best of my knowledge the part has not been changed till date neither he has any receipt of any part changed / replaced by the firm in our washing machine. Actually the machine is not in working condition and is not taking any load.
This thing i have told you just to convey your goodself about the attitude and responsibility of Mr. Goyal.
we have a faith in the Brand whirlpool and not only we have two W/M ‘s but also Food Processor, but if we have to face such situations regarding service and maintenance of our product from the Firm then definitely whirlpool will loose customers.
Sir I am working as Project Coordinator in Chief Minister’s Office in Jaipur and it is my humble request to you that in order to maintain the faith and goodwill of customers in the whirlpool company terms and conditions with Agarwal Refrigeration and Electronics should be rechecked and necessary action should be taken against Mr. M.k. Goyal so that it will be a lesson to other employees.
Keeping faith in company i request you to get the part replaced within three days otherwise I have to take legal action against the firm.
This is regarding AMC of whirlpool washing machine model 7372 with Agarwal Refrigeration & Eletronics, whirlpool authorized service centre, Jaipur. SI No is INB[protected] on 18/10/2008 in name of Sh. Virender Verma.
The AMC of the machine is covered till 18/10/2010 and was done by Mr. M.K.Goyal, from agarwal refrigeration.
Sir since past seven months there is problem in machine regarding rotator and has not been replaced by the firm even after a series of complaints to both customer care and service centre. Neither we are getting any proper response from the firm.
And the most unbearable part is the attitude of Mr. M.K.Goyal, and to maintain the goodwill of the ‘Whirlpool’ such persons should not be allowed to visit any customer.
He has given a fake report to the firm that the W.M is OK and the best thing is that he has even not visited the house of customer against complaint no JP[protected].
The reality came forward when we have launched another complaint vide complaint no JB[protected] after three days of previous complain.
Mr. Goyal has also charged Rs. 250 extra as processing fees – ‘Suvidha Shulk’ for AMC of our washing machine in addition to Rs. 2100/- AMC cost for 2 years.
Today i.e on 21/10/2009 he visited our house against complaint no. JB[protected] and conveyed us that machine is OK and part has already been replaced, but as far as best of my knowledge the part has not been changed till date neither he has any receipt of any part changed / replaced by the firm in our washing machine. Actually the machine is not in working condition and is not taking any load.
This thing i have told you just to convey your goodself about the attitude and responsibility of Mr. Goyal.
we have a faith in the Brand whirlpool and not only we have two W/M ‘s but also Food Processor, but if we have to face such situations regarding service and maintenance of our product from the Firm then definitely whirlpool will loose customers.
Sir I am working as Project Coordinator in Chief Minister’s Office in Jaipur and it is my humble request to you that in order to maintain the faith and goodwill of customers in the whirlpool company terms and conditions with Agarwal Refrigeration and Electronics should be rechecked and necessary action should be taken against Mr. M.k. Goyal so that it will be a lesson to other employees.
Keeping faith in company i request you to get the part replaced within three days otherwise I have to take legal action against the firm.
I bought a automatic (Top Loading) washing machine of whirlpool in the year 1993, when it was TVS Whirlpool and I used it upto 2006 without any problem and on 2007 again bought a automatic washing machine of Whirlpool till date no problem I admit the earlier machine was far more superior than the latest one and one thing more the machine makes too much noise. I have a whirlpool refrigerator 310l bought 2000, till date no problem.
I bought a automatic (Top Loading) washing machine of whirlpool in the year 1993, when it was TVS Whirlpool and I used it upto 2006 without any problem and on 2007 again bought a automatic washing machine of Whirlpool till date no problem I admit the earlier machine was far more superior than the latest one and one thing more the machine makes too much noise. I have a whirlpool refrigerator 310l bought 2000, till date no problem. Till date means 10th Nov. 2009
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
3571
Pending
0
Resolved
2438
H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
View all Whirlpool India contact information
pls send any person to tolichowki or call me [protected]