[Resolved] Whirlpool India — part broken within 5 months of purchase | |||
We purchased whirlpool semi automatic washing machine on July 3, 2011 for Rs 7700 from Kapila Electronics, Janakpuri , New Delhi. Details : Sr no : INB[protected] machine model : 11818 WPL W/M SUPERWASH XL 1-72S Inovoice number : 5010 Within 5 months o[censored]se,washing machine gave trouble. On pressing the slider to move water towards the spin tub, the entire water would come flowing into the wash tub and not spin tub as desired .Spoke to Whirlpool India's helpline on Dec 18, 2011 who provided ref no: DL[protected] for complaint login .The service engineer Mr Pawan Kumar visited our home at 12.30pm on Dec 19 and opened the washing machine internal panel and said the entire part needed to be replaced as it was broken and said it would cost Rs 1460 for the repair (the internal switch within the wash tub which is used to divert water flow to and fro between wash tub and spin tub got broken). When we objected stating that not even 1 year had passed since purchase he said that plastic parts were not covered in the warranty. Spoke to Helpline again on Dec 19, 2011 they declined to waive off Rs 1500 and instead provided Delhi area number : 66179999 for Mr Manoj. He incidentally never bothers to pick the call. Our Videocon washing machine worked well for 12 years without any complaint but surprisingly Whirlpool washing machine gave up in 5 months. I think they already know that these plastic parts are susceptible to easy breakage and have thus not covered them in the warranty.Whirlpool could have simply placed a rotating knob on the main panel to allow diversion of water instead of this small sensitive part which is so susceptible to breakage . Do not buy Whirlpool machines at any cost , they only cause headache . Whirlpool India I hope you are listening !!! Please repair Regards C U Mathews Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Further please note that one part in the door got defected and I have lodged a complain with Whirlphool on telephone in second week of January 2012 for the same vide complain number DL[protected] wherein the engineer had told us that he will be getting the part replaced within 1 week.
Eventually this refrigerator turning out to be the nightmare for me, since than I was regularly following up with the service manager Mr. Azad Alam (Mob. [protected]) over phone for the part in turn he leaves us with hope of getting this done in a day or two.
In addition to this I had sent a pics of defected part to Mr. Sanjay D. Khalate (Mob. No. [protected]) over mail in turn he said he played his part by sending this part to Mr. Azad.
Now, Its more than 3 months of lodging complain and this refrigerator is still not got repaired even after repeated reminders over phone, and the response from the Service Manager is not acceptable for leaving us with only hope of getting this replaced.
Regards,
Anil